SOURCE: Infoblox

March 05, 2007 09:00 ET

Enterprise IT Survey Highlights Network Outages and High Operating Costs Caused by Under-Investment in Core Network Services Infrastructure

More Than Half of Enterprises Surveyed Experienced a DNS, DHCP, or RADIUS Outage in the Past Year

SANTA CLARA, CA -- (MARKET WIRE) -- March 5, 2007 -- A new research report published by The Enterprise Strategy Group, "The Core Network Services Disconnect," states that enterprise IT departments consider core network services critical; however, current investment and tools used to deliver and manage these services are often outdated and compromise network and application availability.

Core network services -- which include domain name resolution (DNS), IP address assignment (DHCP), IP address management (IPAM), and authentication (RADIUS), among others -- are essential to the operation of all IP networks and applications, including email, e-commerce, extranets, Voice over IP (VoIP), wireless and network access control (NAC) solutions.

Survey Results Indicate Core Network Services Are Critical

In December 2006, Enterprise Strategy Group (ESG) surveyed more than 200 enterprise IT representatives responsible for purchasing or managing network infrastructure and services to assess current core network services infrastructure, related management issues and applications. Overall, respondents recognized the criticality of core network services. Supporting findings include:

--  Over 50 percent of respondents reported they had experienced an outage
    of one or more of their core network services systems in the prior 12
--  The most common consequences of a DNS, DHCP or RADIUS outage are
    "dissatisfied customers" and "application downtime"
--  25 percent said a DNS outage results in a "direct loss of revenue"
--  More than 50 percent classified DNS and DHCP as "extremely critical"
    for ensuring IP telephony performance, manageability and reliability
--  75 percent of users indicated that restoring DNS is "extremely
    critical" with regard to resuming normal business operations as part of a
    disaster recovery response
Current Infrastructure Investments Are Inadequate

The high proportion of respondents reporting business-impacting service outages is not surprising in view of further results in the ESG survey indicating that enterprise IT organizations do not accordingly invest in the systems required to deliver and manage their core network services.

--  Majority of respondents still use ad-hoc combinations of software on
    servers to deliver DNS and DHCP
--  50 percent of organizations still use basic software like spreadsheets
    to manage IP addresses
ESG Recommends Both Infrastructure and Organizational Changes

Jon Oltsik, senior analyst at ESG and research director for this survey and report, commented: "Due to reliability and management deficiencies as well as growing demands resulting from increasing volumes of IP-enabled devices and new applications, legacy core network services approaches are not viable for enterprise networks. On an enterprise level, network availability is at a far greater risk than most CIOs imagine. It's time to address this growing problem."

In the report, ESG offers a series of recommendations for CIOs, including:

--  Elevate core network services to its proper designation -- critical
--  Assess current core network services status
--  Map the current situation with upcoming business and networking
--  Transition from general-purpose servers and software for delivering
    core network services to appliances
--  Develop a migration plan
Infoblox offers a variety of tools to help enterprises assess their core network services, including Cricket Liu's DNS Advisor, a free online tool that assesses an organization's DNS systems and provides a report that includes helpful advice for improvement (available at

To view the complete ESG Report and CIO recommendations, visit:

About Enterprise Strategy Group

Enterprise Strategy Group (ESG) is a leading information technology (IT) analyst firm focused on the information storage, information security, information management and enterprise infrastructure markets. ESG provides strategic guidance and unmatched service to technology vendors, IT professionals, venture capitalists, and institutional investors. Clients engage ESG for a variety of services including expert industry analysis, strategic consulting, market research, and hands-on technology product testing a validation. For more information, please visit

About Infoblox

Infoblox appliances deliver utility-grade core network services, including domain name resolution (DNS), IP address assignment and management (IPAM/DHCP), authentication (RADIUS) and related services. Infoblox solutions, which provide the essential "glue" between networks and applications, are used by hundreds of organizations worldwide, including many of the Fortune 500. The company is headquartered in Santa Clara, Calif., and operates in more than 30 countries. For more information, call +1.408.625.4200, email, or visit

Contact Information