SOURCE: Enterprise Rent-A-Car

Enterprise Rent-A-Car

February 17, 2011 13:47 ET

Enterprise Rent-A-Car Recognized as a J.D. Power and Associates 2011 Customer Service Champion

Enterprise One of Only 40 to Receive This Distinction in U.S.

ST. LOUIS, MO--(Marketwire - February 17, 2011) - Enterprise Rent-A-Car was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion -- one of only 40 companies to have earned this distinction this year.

To qualify for inclusion on this elite list, brands must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power.

To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing brands that deliver service excellence to U.S. customers -- both within their respective industries and across all industries measured.

Andrew C. Taylor, chairman and chief executive officer of Enterprise Holdings, which operates the Enterprise Rent-A-Car brand, said, "We are honored to receive this distinction and to be included in this elite group that focuses on customer service excellence. We have always emphasized that customer satisfaction is our top priority, and we appreciate this external recognition of our efforts."

With more than 5,000 airport and neighborhood offices located within 15 miles of 90 percent of the U.S. population, the Enterprise Rent-A-Car brand is known for its extensive network of locations, everyday low rates and outstanding customer service.

"At Enterprise, customer service is our way of life," Taylor added. "Our focus on completely satisfying our customers has driven our growth for more than 50 years. The Enterprise Service Quality Index (ESQi) that we use to measure customer satisfaction has been the subject of books and articles, and it is part of the formula that determines whether our people get promoted."

In 2010, Enterprise Rent-A-Car was also recognized by J.D. Power for ranking highest for the seventh year in a row in the Rental Car Satisfaction Study. In addition, Enterprise was named to BusinessWeek's annual list of "Customer Service Champs" in 2007, 2008, 2009 and 2010.

About Enterprise Rent-A-Car
Founded in 1957, Enterprise Rent-A-Car is an internationally recognized brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland and Germany. Enterprise is proud to be named a J.D. Power 2011 Customer Service Champion and is one of only 40 brands so named in the U.S. Enterprise won Budget Travel magazine's 2010 Readers' Choice Award as their favorite rental car brand for customer service around the globe. Enterprise also received a 2010 Business Traveler Innovation Award -- sponsored by the National Business Travel Association (NBTA) and The Wall Street Journal -- for its outstanding and original environmental efforts in the travel industry. Enterprise of North America also is part of a global strategic alliance with Europcar, creating the world's largest car rental network.

St. Louis-based Enterprise Holdings, the largest car rental service provider in the world, operates the Enterprise Rent-A-Car brand through its regional subsidiaries. Enterprise Rent-A-Car offers a wide variety of car leasing, vanpooling, car sharing and hourly rental programs -- and local car rental customers are picked up at no extra cost. With a well-established track record for making "virtual cars" convenient and affordable for those who prefer to "buy for the need and rent for the exception," Enterprise Rent-A-Car launched hourly rentals in 2005 and local car-sharing in 2007 as a natural extension of its business rental program and longtime focus on customized service in communities. With WeCar car-sharing technology, Enterprise offers a totally automated, membership-based and environmentally friendly transportation solution -- for an hour, a day, a weekend or longer -- thereby providing businesses, universities and government offices an opportunity to enhance their fleet management operations and sustainability initiatives. In addition, Enterprise Rideshare specializes in providing vanpool and carpool commuter services to individuals and companies. For more information about Enterprise's environmental stewardship and long-term commitment to the sustainability of its business, visit www.drivingfutures.com. For more information about Enterprise, visit www.enterprise.com.

Contact Information

  • For more information contact
    Ned Maniscalco
    Enterprise Rent-A-Car
    314-512-5523
    Email Contact