SOURCE: Epazz, Inc.

January 25, 2011 12:41 ET

Epazz AgentPower Reports Over 93% Maintenance Renewal Rate Through Effective Support

CHICAGO, IL--(Marketwire - January 25, 2011) -  Epazz, Inc. (OTCBB: EPAZ), confirmed its maintenance renewal rates for AgentPower workforce management software are well over the 93% level and is positioned to continue in this vein. AgentPower workforce management software continues to receive positive responses on our support and general IT consulting services.

Epazz, Inc. and its wholly owned subsidiaries Professional Resource Management, Inc. products' maintenance contracts allow customers to have ready access to product upgrades, along with help-desk support. As some of our clients have indicated, the team's response time is great and they take the time to communicate information in a pleasant and effective manner to ensure needed results.

Award winning AgentPower Workforce Management Software

AgentPower provides vital information and tools for call centers to help improve their workforce management. Historical, real-time, and forecast information is available at the touch of a button to plan, control, and monitor your call center. Coordinated stand-alone modules allow you to develop employee schedules, track queue and agent performance, and communicate this information with your agents, for improved workforce management that allows them to do their job better.

Epazz, Inc.'s Chairman and CEO, Shaun Passley, foresees that this trend of high maintenance renewal rates will continue as the use of its software products grow in various markets. It all stems from feedback from clients on their experience with the support unit having been very timely and positive. One of Epazz, Inc.'s tenets for business remains top quality customer service. 

About Professional Resource Management, Inc.
Professional Resource Management is a division of Epazz, Inc. which developed AgentPower. AgentPower allows call center managers to control and monitor agent schedules and productivity. Call centers benefit from improved planning, scheduling, real time agent status, historical agent performance and group performance. Reports provide feedback to management on a real-time, daily, weekly, monthly, and year to date basis. The key benefit of Agent Power software is the ability to establish and maintain the proper balance between staffing and workload in the call center.

About Epazz, Inc.
Epazz, Inc. is an enterprise-wide software company that specializes in providing customized web applications to the corporate world, higher education institutions and the public sector. Epazz BoxesOSv3.0 is the complete business web-based software package for small to mid size businesses, Fortune 500 enterprises, government agencies and higher education institutions. BoxesOS provides many of the web-based applications organizations would have to buy separately.

The aim behind the software applications which are developed by this penny stock picks company is twofold. The first is to increase the efficiency in the business organization and secondly to reduce the overall costs of operation of the company. This aim is achieved through the medium of innovative software applications that are being continuously developed. Software applications like DeskFlex, BoxesOS and Agent Power are immensely popular products. DeskFlex is one of a kind room booking software which simplifies the overall functionality of the organization. The management and supervision of call centers is possible with Agent Power, which also possesses forecasting capability.

AutoHire Recruiting Software Overview

The AutoHire recruiting software system offers a broad range of functionality that extends from providing multiple user-customizable career centers, to processes that manage job requisition creation, approval and distribution to various job boards and staffing agencies. It also provides online resume collection management, and screens and tracks candidates throughout the hiring process.

Career Center Manager:
The career center manager powers the career sections of the client's web site providing access for job seekers to view job opportunities, submit their resumes or employment applications, answer job screening questions and complete the voluntary EEO survey. Each career center provides an integrated system of 9 web pages, 6 of which are client customizable and may be used to provide relevant information to potential candidates and sell the organization as a great place to work.

BoxesOS includes an intranet, portal, extranet, central knowledge repository, document management, workflow engine, website management, web collaboration, email system, and learning management system into one complete web-based solution which connects to organizations' backend systems.

BoxesOS allows the organization to start-up by implementing elegant web-enabled information dashboards for each stakeholder group. Functionality with administrative systems can be swiftly completed using BoxesOS connectors to other back-end systems. Business applications that require upgrading can be upgraded on a prioritized basis as desired, and easily linked to BoxesOS and its personal information system.

"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995:

Certain statements contained in this press release are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally can be identified by the use of forward-looking statements such as "may," "expect," "intend," "estimate," "anticipate," "believe," or "continue" (or the negative thereof) or similar terminology. Such forward-looking statements are subject to risk, uncertainties and other factors that could cause actual results to differ materially from future results or implied by such forward-looking statements. Investors are cautioned that any forward-looking statements are not guarantees of future performance and that actual results may differ materially from those contemplated by such forward-looking statements. Epazz assumes no obligation and does not intend to update these forward-looking statements and takes no obligation to update or correct information prepared by third parties that is not paid for by Epazz. Investors are encouraged to review Epazz's public filings on SEC.gov, including its unaudited and audited financial statements, and its Registration Statement, Form 10-K's and Form 10-Q's, which contain general business information about the Company's operations, results of operations and risks associated with the Company and its operations. Penny stock picks need to be researched. Do your homework. Please review all of our filings.

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