SOURCE: Epicor Software Corporation

Epicor Software Corporation

November 13, 2012 08:00 ET

Epicor Customers Assured Amidst Disaster of Hurricane Sandy

Proactive Services Reach 1,000+ Customers, Effectively Communicating Disaster Recovery Guidance

DUBLIN, CA--(Marketwire - Nov 13, 2012) - Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, has ensured that through the diligent work of Epicor® Local Platform Specialists (LPS), Epicor® Watchdog ISS™, and Epicor Secure Data Backup (SDBU) the security of more than 1,000 Epicor customers located in the hurricane zone was protected during the course of Hurricane Sandy.

The Epicor LPS program provides on-site expert assistance to help plan, design, and implement an efficient computer network. Members of the LPS team are attending to local businesses affected by the disaster -- working in the challenging environment moving servers, reconfiguring firewalls, and troubleshooting various technology issues for Epicor customers.

"One key challenge during a natural disaster is the need to make quick decisions to organize resources -- the LPS team and Watchdog services allows us to reach our customers quickly before, during, and after an emergency," said Mark Fair, vice president of customer services for Epicor. "Our team is prepared to get our customers back up and running when they go down and many of our customers are consistently monitored by one of our network service products. Our focus is getting customers back online and their businesses operational as soon as possible when disasters strike -- it's our number one priority."

Located on Long Island, Cross Bay Hardware was hit hard by the powerful winds and penetrating waters of Hurricane Sandy. "We've been an Epicor customer for over 20 years and cannot say enough about the LPS support we receive," said Mike Pecoraro, owner of Cross Bay Hardware. "The Epicor LPS team that supports our stores has always gone above and beyond for our six locations. The devastation of this storm has been incredible and the assistance we have received from Epicor has been the main reason our businesses are still up and running."

Epicor® Watchdog ISS™ is a comprehensive Internet security service that guards against viruses, hackers, and spam. Other key features available with Watchdog are:

  • Blocks viruses and spyware; Automates security updates
  • Detects and defeats hackers trying to access your business
  • Epicor can remotely monitor and update network security around the clock

In the aftermath of Hurricane Sandy, many Epicor customers and their businesses require replacement hardware. "Epicor is working with great urgency and priority to ship and install replacements. For those customers operating with the Secure Data Backup solution whose servers were destroyed in the storm, the replacement servers will ship with their data already fully restored," said Fair.

Benefits of Epicor Secure Data Backup:

  • Protects against equipment problems / disaster-related damage by combining on/off-site backups
  • Eliminates tapes and DVDs, resulting in streamlined and simplified backup process
  • Enhance Payment Card Industry Data Security Standard (PCI DSS) compliant

"The Epicor service team members including those from sales, Watchdog, LPS, tech support, and Advice Line have certainly gone the extra mile for our valued customers in the wake of Hurricane Sandy," said Fair. "We will continue to help our customers get back in business over the next few weeks as the remaining affected areas get power and network services restored."

For more information regarding Epicor Watchdog ISS, Epicor Secure Data Backup, and other Epicor products and services please contact your Epicor representative, call Epicor toll-free at (888) 463-4700 or email

News Facts

  • The data of more than 1,000 Epicor customers located in the hurricane zone was protected during the course of Hurricane Sandy due to proactive data saving messages
  • Epicor sends Local Platform Specialists team to salvage customer's servers and get them back in business
  • Epicor® Watchdog ISS™ and Epicor Secure Data Backup help customers get back in business after natural disaster

About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit

Follow Epicor on Twitter @Epicor, @EpicorUK, @EpicorEMEA, @EpicorAU, @Epicor_Retail, @Epicor_DIST and Facebook.

Epicor, the Epicor logo, Epicor Watchdog ISS, and Epicor Secure Data Backup are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact Information

  • Contact:
    Lisa Preuss
    Senior Director, Public Relations
    Epicor Software Corporation
    +1 949 585 4235

    Lindsay Jenson
    Specialist, Public Relations
    Epicor Software Corporation
    +1 949 585 4622