SOURCE: Epicor Software Corporation

Epicor Software Corporation

January 31, 2011 09:00 ET

Epicor® Named Finalist in 2011 Stevie® Awards for Sales and Customer Service

Epicor's Customer Service Department Selected for Excellence in Delivering World-Class Global Support to Its 20,000-Plus Customer Base

IRVINE, CA--(Marketwire - January 31, 2011) -  Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, was named a finalist in the "Customer Service Department of the Year - IT and Telecommunications" category of the fifth annual Stevie Awards for Sales and Customer Service. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious American Business Awards.

"Epicor is proud to be recognized as a finalist in the Stevie Awards for Sales and Customer Service," said Dan Whelan, senior vice president, worldwide support for Epicor. "Epicor 9 continues to gain remarkable customer adoption on a global scale, and Epicor has grown its customer support organization as a result. Combining people, processes and tools, Epicor has expanded all of its resources to support the growing demand for Epicor's breakthrough ERP solution. Epicor is dedicated to the success of our customers, and we work closely with them to ensure they have a highly positive experience before, during and after their implementation."

Epicor's global support services are critical to helping its customers maximize their investment, and ensure success with their Epicor software. This past year, Epicor re-architected its entire customer support organization in order to successfully support the global rollout of Epicor 9 -- Epicor's next-generation enterprise resource planning (ERP) solution -- representing the convergence of 9 Epicor products, and the future roadmap for Epicor's 20,000-plus customers. Epicor enhanced its overall bandwidth, resources and capability in order to provide seamless customer support around the globe.

Providing Customers with Best-in-Class Global Support
Located in West Hartford, CT, Colt Defense is a leading designer, developer and manufacturer of small arms and weapons systems for the U.S. Military, and has been an Epicor customer since 1995. "Epicor's support team continues to be a critical partner in our successful implementation of Epicor's ERP solutions," said Terry McSweeney, director of information services for Colt Defense. "Epicor's response times are quick, and our issues are typically resolved in the first call."

An Epicor customer for more than 10 years, TOMRA is a global leader in helping the world recycle. With operations in more than 45 countries worldwide, TOMRA provides advanced solutions enabling recovery and recycling of materials. "Epicor's support team is a critical part of our success," said Lisa Hodska, director of IT, TOMRA North America Inc. "They are very knowledgeable, professional and timely in dealing with any issues that arise. Epicor has built a strong working relationship with our user community."

With offices in Finland and Thailand, Fluid-Bag manufactures and sells its products to the chemical, pharmaceutical, ink, and lubricants industries. Fluid-Bag recently selected Epicor and will implement the Epicor 9 next-generation ERP solution. "One of the reasons we chose Epicor is its ability to support us globally," explained Jan Backman, managing director for Fluid-Bag. "We work with distributors in far-flung places, and we have plans to open offices outside of Europe. With Epicor, we can move ahead with our expansion plans confidently, and our staff gains a system they can work with in their local language."

People's Choice Stevie Award for Favorite Customer Service
As a finalist, Epicor has been entered in the People's Choice Stevie Award for Favorite Customer Service with voting open until February 11, 2011. Click here to vote Epicor for "Favorite Customer Service - IT & Telecommunications."

"Being named a Finalist in the Stevie Awards for Sales and Customer Service is an important achievement," said Michael Gallagher, president of the Stevie Awards. "It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the finalists on their achievement and wish them well in the competition." Nicknamed the Stevies for the Greek word "crowned," winners will be announced during a gala banquet on Monday, February 21, 2011 at the Eden Roc Renaissance Hotel in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend. Details about the Stevie Awards for Sales and Customer Service, and the list of finalists in all categories are available at www.stevieawards.com/sales.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors of the 5th annual Stevie Awards for Sales & Customer Service include American Support, Infogroup, the Sales Management Association, and ValueSelling Associates.

About Epicor Software Corporation
Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor celebrates 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact Information

  • Contact:
    Lisa Preuss
    Director, Public Relations
    Epicor Software Corporation
    949/585-4235
    lpreuss@epicor.com

    Damon Wright
    Vice President, Investor Relations
    Epicor Software Corporation
    949/585-4509
    dswright@epicor.com