SOURCE: Epicor Software Corporation

Epicor Software Corporation

January 11, 2011 08:30 ET

Epicor® Retail Enterprise Store Central Addresses Multi-Channel Retail Transaction Requirements

A Unique Multi-Channel Transaction Adapter Supports POS and Delivery of a Seamless Customer Shopping Experience Across All Channels

NEW YORK, NY--(Marketwire - January 11, 2011) - NRF 2011, Booth 2105 - Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions to the midmarket and Global 1000 companies, today introduced Epicor Retail Enterprise Store Central, providing powerful functionality to address the complex transaction requirements of today's multi-channel retail enterprise.

Through a unique multi-channel transaction adapter, Enterprise Store Central simplifies retailers' daunting task of enabling the full spectrum of POS and enterprise sales functions across stores and channels, so retailers can more effectively manage transactions and customer engagement. Serving as a single integration point for transaction "basket" logic, the adapter integrates data from all channels -- blending the e-commerce and brick-and-mortar experience like never before for simplified shopping and streamlined information management.

This approach solves a common issue. Until now, retailers doing business in store and online had to choose -- a POS system that's strong in retail transactions, or one that was well equipped to handle Web transactions and all that entails, such as sending notifications to online shoppers when a product is shipped and/or calculating shipping charges. Many retailers soon found the only answer was to deploy separate POS platforms -- one for in-store and another for Web/online, doubling the management overhead and preventing retailers from providing a unified customer experience.

"Point of Sale systems should be an enabler to today's multi-channel retail enterprise, not hinder their progress," said Randy Tofteland, executive vice president, retail software for Epicor. "When a consumer wants to return an item in store that they originally purchased online, they don't care that the transaction engines behind those two channels are different -- each with limitations. They want a seamless shopping experience across that brand. Epicor Retail Enterprise Store Central and the powerful Epicor Retail Store 6.3 Point of Sale solution enable streamlined POS transactions across all channels -- eliminating headaches for both retailers and consumers."

Enterprise Store Central relies on powerful Microsoft technology components to provide the requisite transaction scalability, and support data reporting and analysis. The latter enables retailers to transmit data in real time to ensure accurate inventory information and pricing information across all channels. Addressing the need for up-to-the-minute sales transaction data, a transaction "trickle" feature provides real-time feeds to sales audit programs, central feeds to Epicor Retail Enterprise Selling and central, real-time electronic journals. An enterprise-level SQL Server Analysis Services-based tool provides pre-audited data for near real-time reporting and the ability to dynamically analyze data and export into Microsoft Excel, so retailers can track transaction trends to guide decision making.

Enterprise Store Central also simplifies configuration, administration, and monitoring of POS devices. A store administration interface supports centralized configuration management and provides visibility into "who" needs "what" configured. Central monitoring functionality helps retailers ensure the health of their POS hardware, via alert and log enhancements and integration to IBM's RMA/Director monitoring solution.

Enterprise Store Central also provides the engine for digital receipts. Retail associates can now be prompted to offer customers traditional paper receipts, digital receipts, or both. Providing convenience for both the retailer and shopper, digital receipts can be easily tracked, stored and provide cost savings by reducing the reliance on expensive consumables such as ink and receipt paper. Returns are simplified as the electronic transaction can be stored, searched for and easily retrieved -- either from the register or via the customer's email files.

For more information about Epicor's retail POS software and Enterprise Store Central visit the Company's Web site at http://www.epicor.com/Solutions/Pages/Point-of-Sale.aspx.

Today, many of the world's leading retailers utilize Epicor Retail solutions and services to become more profitable, productive and competitive. Epicor's solutions work with the Microsoft .NET Framework to improve business operations and meet the evolving merchandise and service expectations of today's cross-channel shoppers. Epicor delivers comprehensive retail management solutions to enterprises in all tiers -- from regional chains to multichannel global brands. Retail customers include hundreds of marquee names, from Aéropostale, American Eagle Outfitters, and Ann Taylor to Zales and Zumiez. Epicor employs more than 800 employees in retail-focused operations.

About Epicor Software Corporation

Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor takes pride in more than 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.

Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Contact Information

  • Contact:

    Lisa Preuss
    Director, Public Relations
    Epicor Software Corporation
    949/585-4235
    lpreuss@epicor.com

    Erin Lutz
    Lutz PR (on behalf of Epicor)
    949/293-1055
    erinlutz@cox.net

    Damon Wright
    Vice President, Investor Relations
    Epicor Software Corporation
    949/585-4509
    dswright@epicor.com