SOURCE: CarePages

March 24, 2008 13:21 ET

Eric Langshur, CEO and Co-Founder of CarePages, Will Share His Breakthrough Perspective on the Healing Power of Community

Langshur to Show How Building Communities Improves the Patient Experience at the Beryl Institute 2008 "Power of Impressions Conference" in Dallas

CHICAGO, IL--(Marketwire - March 24, 2008) - Eric Langshur, co-founder and CEO of CarePages, Inc., the largest online community of people helping each other cope with a medical situation, will provide his breakthrough insights on: "Treating the Whole Patient -- a Customer Service Imperative: Playing By New Patient Rules," at the Beryl Institute 2008 Conference March 26 to 28, 2008 in Dallas.

Langshur will share his perspective on how innovative healthcare providers are improving the hospital experience for both patients and their support network. He will provide a behind-the-scenes look at how some of the nation's leading hospitals are embracing the power of community to increase patient satisfaction, enhance service and build deeper connections with patients. Recent research demonstrates that patients having a large network of family and friends may experience less anxiety and pain before their operations and a quick recovery afterward.

"There's growing mountains of evidence on the healing power of community," says Langshur, who will review recent studies that have linked patient emotions to outcomes, cost reduction and satisfaction. Highlights include:

--  Poor psychological and emotional health damages physical health
    outcomes (The Joint Commission Journal on Quality and Safety)
--  41% of a patient's choice of hospital is based on the non-clinical
    experience (The McKinsey Quarterly)
--  Patients experience less depression and anxiety when doctors
    communicate empathy (The Journal of Clinical Oncology)
--  Patients with larger social networks report better surgical outcomes
    (American College of Surgeons)

Langshur will also address how healthcare providers must play by "new patient rules" with informed insights and case studies into the:

--  Best practices for improving patient and family healthcare experiences
--  How the Internet is influencing healthcare delivery
--  HCAHPS and reimbursement implications

About CarePages is the largest online community of people helping each other cope with the emotional challenges of a medical situation. More than three million members have used its free, patient-centric web pages to communicate and connect with each other, plus its unique resources to guide them through the experience. In addition, customized CarePages are offered by nearly 700 U.S. and Canadian healthcare facilities. CarePages, Inc. is part of Revolution Health Group LLC, whose goal is to help consumers make informed choices and put them in control of their health decisions through the cornerstone of its efforts -- Together, these services address both the emotional and informational health care needs of its members. For more information, please visit

Contact Information

  • Contact:
    Peter Duckler
    (312) 649-0371
    HLB Communications, Inc.
    Email Contact

    Erin McDaniel
    (773) 327-7402
    CarePages, Inc.
    Email Contact