SOURCE: Euclides Technologies
CAMBRIDGE, MA--(Marketwired - Oct 4, 2013) - Euclides Technologies, a leader in field service management software solutions, is proud to announce that they have recently signed a contract with Reliance Protectron for ClickSoftware implementation. Reliance Protectron's recent RFP specifically called for a ClickSoftware solution. They selected Euclides Technologies because of their industry leadership in field service management software solutions and specifically for their expertise with ClickSoftware implementation and integrations.
Reliance Protectron is the leading home and business security and automation service provider in Canada. With over 400,000 customers, Reliance offers burglar, fire alarm, dangerous gases, flooding and temperature protection along with full monitoring services, security camera installation and monitoring, access control and more. They service clients out of 11 offices across the country and have 900 employees, and 125 field technicians that will benefit from ClickSoftware in the office and the field.
Euclides has designed a solution that addresses all of Reliance Protectron's needs including field service management software installation, integration and training. "We are thrilled to be partnered with Euclides Technologies as we roll out our ClickSoftware solution," said Thomas Bourke, VP Operations of Reliance Protectron. "After a careful RFP process, we chose to work with Euclides because of their experience and expertise with ClickSoftware."
Components to be delivered include ClickSchedule and street level routing via ClickMobile. Euclides' ClickSoftware implementation solution will save time on dispatch and routing to customers and will increase the number of jobs serviced per technician. The project is expected to be completed by February of 2014.
Euclides Technologies is proud to bring our service optimization expertise to Reliance Protectron as we pursue a long-term business relationship," explained Steve Lawrence, Euclides's Director of Sales. "Our solution plan will deliver higher levels of operational efficiency and improve the customer experience."
"The Euclides team brought with them the highest level of ClickSoftware and quality assurance technicians to integrate ClickSoftware with our existing platforms correctly, the first time," said Luc Desrosiers, CTO of Reliance Protectron. "We were very impressed with the documentation provided of the ClickSoftware integration itself."
Euclides Technologies is a leading provider and expert integrator of field management software solutions with offices in Tel Aviv Israel, Cambridge Massachusetts, and Bucharest Romania. Euclides Technologies has worked with a variety of clients worldwide across many industries to implement a wide range of workforce management solutions.
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