SOURCE: Europ Assistance USA

Europ Assistance USA

April 17, 2014 11:00 ET

Europ Assistance USA Launches New Mobile Website

Crisis Protection Provider Sets New Duty of Care Standard for Mobile Specific Features With Customized User-Friendly Options for Business Travelers

BETHESDA, MD--(Marketwired - Apr 17, 2014) - Starting today, the Europ Assistance Travel Risk Intelligence Portal is now fully mobile and can be accessed on any device using iOS, Android or Windows operating system.

According to a recent PhoCusWright study, 84 percent of business travelers use their smartphone for business use during travel with more than half using it to research destination information. With the launch of this mobile site, Europ Assistance USA is now able to offer business travelers convenient access to the intelligence and tools needed to ensure they are informed about destinations and prepared in case of an emergency or incident.

The mobile version of the Travel Risk Intelligence Portal has been developed using Sencha Touch, the latest innovative technology that combines the interface of an app along with the benefits of a mobile site. The portal includes geo-location capabilities for one-touch access to destination details, along with the ability to access critical location and emergency information, even when the user is offline.

"We put significant thought into the experience of the international business traveler when developing the mobile site -- identifying that one of the biggest concerns is the ability to get online and limiting the use of international data plans while traveling abroad," says Lynn Pina, Vice President of Marketing at Europ Assistance USA. "The offline functionality available in our mobile site is a key benefit that we know our customers will appreciate."

Europ Assistance USA's Travel Risk Intelligence Portal provides information tailored to the needs of international business travelers, with a particular focus on health and security issues that could impact travel, such as:

  • One click access to its 24/7 global response center staffed with multilingual coordinators who are supported by 34 other global response centers and 10 security operations centers
  • Helpful medical tools that travelers can utilize during their trip including a drug translation tool, medical provider search and medical phrasebook
  • Local emergency contact information
  • Country and city overviews, news and real-time alerts
  • Security ratings based on instability, terrorism, criminal activity, police conduct plus useful tips to mitigate risk
  • Information on business conduct, transportation, hotels, currency exchange rates, holidays and cultural advice
  • The ability to initiate a case online and receive a return call
  • Access to program materials including brochures and contact information

"International business travel is critical to many companies' growth. Our new mobile site gives business travelers access to risk information, tools and support when they need it, so they can conduct business anywhere in the world, safely and with confidence," adds Pina. "Combined with our travel risk management services, the mobile site provides companies with another touch point to their travelers, helping them extend their duty of care to all the channels their employees use."

ABOUT
Europ Assistance USA
: As the largest individual crisis protection provider, Europ Assistance (EA) has 50 years of experience and on-the-ground assets to take care of anyone, anywhere in the world, anytime. Offering protective services for the corporate traveler, EA USA serves more than half of the Fortune 100, providing travel risk management solutions that help companies achieve their global ambitions while ensuring the safety of their traveling employees.

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