SOURCE: Europ Assistance USA

Europ Assistance USA

August 27, 2015 08:00 ET

Europ Assistance USA Wins Silver Stevie® Award in 2015 International Business Awards(SM)

Identity Protection Team Recognized in Customer Service Department of the Year Category

BETHESDA, MD--(Marketwired - Aug 27, 2015) - Europ Assistance USA's Identity Protection Team was named the winner of a silver Stevie® Award in the Customer Service Department of the Year - Business Services category in the 12th Annual International Business Awards on August 13.

Reinforcing its exemplary track record in customer service, this is the third consecutive year that Europ Assistance USA has won a Stevie Award. In 2013, the company received two silver awards in The International Business Awards: Customer Service Awards category. In the 2014 Stevie Awards for Sales & Customer Service, the company was awarded bronze for Best Use of Technology in Customer Service - All Other Industries category.

The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- are eligible to submit nominations. The 2015 IBAs received entries from more than 60 nations and territories.

"I'd like to congratulate the Identity Protection team on this outstanding achievement. By making our customers' well-being a top priority, our team has been able to reach the highest level of customer service and exceed expectations," said Paige Schaffer, President of Identity Theft and Digital Protection at Europ Assistance USA. "Our experts excel in providing the highest quality support for customers who require help with identity theft issues."

Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.

Judges in the Customer Service Department of the Year category provided their feedback on Europ Assistance USA's Identity Theft, Privacy and Digital Protection program. Accolades include:

  • "An excellent business venture in helping others, with a competent and knowledgeable team providing customer satisfaction overall."
  • "A very valuable service and it appears that your company is making it a little easier for customers to re-claim their lives and their identities."
  • "Culture, innovation, and customers are all part of the sales and customer service strategy."

Nicknamed the Stevies for the Greek word for "crowned," the awards will be presented to winners at a gala awards banquet at the Ritz-Carlton Hotel in Toronto, Canada on 23 October. 

More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.

"The IBAs grow in stature and renown every year, and with that the number and quality of entries increases," said Michael Gallagher, president and founder of the Stevie Awards. "This year's judges were treated to more than 3,700 stories of success and achievement around the world. We thank the judges for their time and feedback, and we congratulate the Gold, Silver and Bronze Stevie winners whom we'll celebrate in Toronto in October."

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

About Europ Assistance USA
Europ Assistance invented the assistance industry more than 50 years ago and today they are a leading provider of identity protection services, proudly protecting millions of customers. Their in-house certified and award-winning resolution team is the foundation of their identity protection services -- providing a high-touch product suite that goes beyond protecting a person's data, providing caring support and assistance to the individual behind the data.

Offering a range of packages with a number of options that allow for customized bundles most suited to employees, EA USA is the chosen provider for leading insurers, corporations and financial institutions, all of whom have entrusted them with protecting their customers' and employees' identities. To learn more about EA USA's products and award winning services, email IDPinquiries@europassistance-usa.com.

About the Stevie Awards
Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

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