SOURCE: Tidal Software

March 10, 2008 09:00 ET

EVO Relies on Tidal Enterprise Scheduler to Prepare Its IT Operations for Rapid Growth

Enterprise Job Scheduling Automation Critical to Raising Efficiency and Meeting Service Levels

PALO ALTO, CA--(Marketwire - March 10, 2008) - Tidal Software, a leading provider of application scheduling and performance management software, today announced that EVO Merchant Services is deploying Tidal™ Enterprise Scheduler. One of the nation's largest providers of products and services that process transactions for merchants, EVO is facing very rapid growth and is deploying Tidal's solution to enable its IT group to manage the increased activities this growth will generate. EVO's CIO, Michael Rose, estimates the company will increase its processing efficiency 20-30% by using Tidal's job scheduler to centralize and automate the management of complex enterprise job processing schedules.

EVO is a single source provider of a full range of electronic payment services for merchants. The company offers best-in-class payment solution tools designed to help merchants grow, which makes the company very popular with small and midsize merchants. Over $16B in transactions is processed annually by EVO's solutions on behalf of over 160,000 merchants. EVO is growing rapidly through acquisitions and international expansion to meet domestic and global demand for its services.

"Tidal Enterprise Job Scheduler will play a vital role in how IT supports our business growth," said Rose. "The number of jobs we process will increase by about 25% this year due to new services and processes we are bringing on line. To manage this growth, we must ensure data accuracy and delivery time without missing a beat. One of the best ways for us to do this is through Tidal's effective scheduling automation. This solution will improve IT's ability to manage schedules and ensure that job execution is streamlined. We expect a rapid payoff from the Tidal deployment."

Rose and his team realized that acceptable efficiency could only be obtained through centralizing and automating IT's job scheduling while maintaining cost effective operations and ensuring that their service levels are consistently met all along the way.

"Our previous solution could not support our goals because it did not scale and required a great deal of staff intervention in order to keep jobs flowing smoothly," said Rose. "We process a high number of files, some very large, all very time-sensitive. So Tidal's solution is the key to creating a binding system that allows us to manage jobs across the environment, and schedule jobs tightly to reduce lag times, reduce manual intervention, and reduce costly errors."

"Our processing needs and the environments we touch run the gamut," added Rose. "We are a web services-oriented company. We go outside into the public web environment, and we interact through various networks. We have banking information that comes into our databases, information that has to go to clients, and we also use SFTP to push and pull data. Also, we have to meet regulatory requirements. This all leads to very complex IT operations. My staff and I are very familiar with the scheduling solutions out there, and Tidal was the only one that could accommodate this level of complexity while being easy to use. It was a clear choice for us."

Tidal's job scheduler drives efficiency by centralizing control to one point of management. By applying a single enterprise job scheduling solution, EVO can closely monitor all steps in a schedule, automatically detect problems, and recover quickly. Also, EVO's existing team of scheduling experts can manage all of the schedules enabling the operation to grow with the business without needing to quickly grow the IT operations staff as well.

"Preparing IT Operations for rapid growth through automation can avoid costly problems in staffing and service delivery that can strike the business at a critical point in time," said Rod Butters, Tidal Software's senior vice president of marketing. "Not only will Tidal's job scheduling solution improve operational efficiency in the near term, but will also provide longer term ROI through optimized use of computing resources, delayed or eliminated need for additional servers, and greater process integration through an extensible solution that enables automation to reach across the enterprise."

About Tidal Software

Tidal Software is a leading provider of application scheduling and performance management software that radically simplifies IT operations by automating and integrating performance and process management. Tidal's solution puts IT operations management into the business process using new levels of automation, visibility, and control over systems. Tidal makes applications such as SAP®, PeopleSoft®, and Oracle E-business Suite™ more efficient, reliable, and secure to return greater business value. Tidal also gives IT deep visibility into and precise control over new SOA-based composite solutions consisting of packaged applications and custom components in Microsoft .NET and Java. General Mills, HP, ING Direct, Microsoft, and T-Mobile are among the Tidal customers who use Tidal to reduce operational costs by running IT at higher efficiency rates and containing overall data center footprints. Privately held, Tidal is venture-backed by Kleiner Perkins Caufield & Byers, Novus Ventures, Panorama Capital, and VantagePoint Venture Partners. For more information, contact Tidal Software at (650) 475-4600 or visit

Tidal Software Logo, Tidal Enterprise Scheduler, Tidal Horizon, Tidal Intersperse, and Expert-in-a-Box are trademarks of Tidal Software, Inc. All other trademarks are those of their respective owners.

Contact Information