SOURCE: Technology Services Industry Association (TSIA)

Technology Services Industry Association

March 06, 2015 11:00 ET

Executive Director of TSIA to Keynote at Customer Success Summit 2015

TSIA to Sponsor and Present at Totango's Customer Success Conference

SAN DIEGO, CA--(Marketwired - March 06, 2015) - The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, today announced that TSIA's executive director, Thomas Lah, will be delivering the closing keynote at the Customer Success Summit 2015, presented by Totango. TSIA is sponsoring this event and will be attending as an exhibitor in the Expo.

The Customer Success Summit 2015, hosted by customer success solution provider Totango, is a networking and education opportunity for customer success leaders in SaaS and subscription-based businesses. TSIA is a Gold sponsor of this event and will have a booth in the summit Expo hall, where attendees can learn more about how membership in TSIA's Customer Success & Support membership program can benefit their organization.

Mr. Lah, will be delivering the closing keynote, "Seven Steps to Customer Success at Scale," on March 24, the final day of the summit. In this presentation, Lah will reference TSIA's recent customer success industry benchmark data and observations across the technology services industry and deliver a seven-step approach to establishing and scaling a customer success capability.

"Customer success has quickly become one of the hottest capabilities to invest in as we go forward into 2015," said Lah. "In my presentation, I will talk about TSIA's framework for how to build a customer success capability that can support rapid-growth subscription businesses and how TSIA can help cloud companies maximize their revenue and profit performance by optimizing their customer success and expand selling processes."

As part of TSIA's sponsorship, attendees who register using the promotional code "TSIA100" are eligible to receive a $100 discount on their registration fee.

To learn more about the Customer Success Summit 2015, go to

About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.

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