SOURCE: ServiceSource

November 29, 2006 04:00 ET

Extreme Networks Selects ServiceSource to Assist With North American Service Renewals

Extreme Networks Selects ServiceSource Solution Based on Proven Track Record Driving Incremental Revenue

SAN FRANCISCO, CA -- (MARKET WIRE) -- November 29, 2006 -- ServiceSource, a global outsource sales organization focused exclusively on increasing support and maintenance revenue for technology companies, announced today that Extreme Networks®, Inc., a leader in open converged networks, has selected ServiceSource to deliver maintenance renewals for their North American support business.

After completing a 90 day trial with ServiceSource which delivered a rapid implementation period and quantifiable results, Extreme Networks awarded the company its North American renewals business. By implementing ServiceSource's outsourced solution for maintenance renewals, Extreme Networks is able to reduce costs, help increase its customer retention and let critical field sales personnel focus on adding new customers.

ServiceSource clients benefit from incremental revenue, increased customer retention, and increased leverage in their sales model. ServiceSource serves nearly 40 of the technology industry's leading hardware, software and telecom equipment providers and has a blue-chip client list that includes: BEA Systems, Borland Software, Novell, Hitachi Data Systems, and Sun Microsystems. ServiceSource's client base is growing at a tremendous rate and nearly 50% of current clients expanded their relationships during 2005.

"Extreme Networks has had great success with ServiceSource; they are both tenacious and professional," said Mike Seaton, Vice President, Worldwide Sales Operations for Extreme Networks. "ServiceSource ultimately won the business because of their dedicated maintenance systems, best practices approach and a 100% pay for performance model. Their outsourcing infrastructure allows Extreme Networks to improve renewal rates, reduce sales costs and serve our customers better while allowing our corporate sales teams to focus on maximizing revenue from new sales."

"Technology companies are looking at innovative new ways to achieve aggressive growth goals and Extreme Networks is no different," said ServiceSource President & CEO, Mike Smerklo. "ServiceSource delivers a solution that allows them to capture the maximum amount of maintenance dollars from the installed base and improve customer retention, but on a variable cost basis. With us, they can maximize renewal revenue but still focus their field team on its core function -- to drive new product revenue and increase the footprint Extreme Networks has in the marketplace."

Profitable since inception in 1999, ServiceSource built its entire business on a single focus -- to be the leading provider of an outsourced sales solution that helps technology companies maximize maintenance revenue. ServiceSource has a reputation for results and combines the following features to help clients deliver revenue results they typically aren't able to achieve on their own:

--  Five service centers staffed with highly trained maintenance sales
--  Native language professionals for worldwide coverage
--  Best practices across nearly 40 clients, including performance
    benchmarking and trending analysis
--  Deep expertise in channel processes and partner enablement
--  Proven approach in up-selling, cross-selling, consolidating and co-
    terminating transactions
--  Real-time reporting and results tracking via its ServiceSource Insight
--  Complete order processing, invoicing and collection capabilities
About Extreme Networks

Extreme Networks is the leader in open converged networks. Its innovative network architecture provides Enterprises and Metro Service Providers with the resiliency, adaptability and simplicity required for a true converged network that supports voice, video and data, over a wired and wireless infrastructure, while delivering high-performance and advanced security features. For more information, please visit

About ServiceSource

ServiceSource is dedicated solely to maximizing support and maintenance revenue for technology companies. Within the technology industry, support and services revenue total over $135 billion worldwide, and companies typically realize only 84% of their maximum opportunity. By combining business analytics, streamlined sales processes and reporting technologies to create a complete outsource solution, ServiceSource maximizes this maintenance opportunity on behalf of its clients. Nearly 40 clients benefit from improved financial performance, a higher level of predictability in their annuity stream and increased visibility over reported results. The company is based in San Francisco and has four additional Service Centers in Denver, Atlanta, Houston and Dublin, Ireland. ServiceSource is profitable, privately held and backed by Benchmark Capital. For more information on ServiceSource, visit or call 415.901.6030.

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