Exxon Mobil Corporation

Exxon Mobil Corporation

April 03, 2006 09:12 ET

ExxonMobil Marine Lubricants Launches One-of-a-Kind Technical Help Desk to Troubleshoot Customer Questions and Concerns

FAIRFAX, Va.--(CCNMatthews - Apr 3, 2006) -

New Service Provides Phone and E-Mail Support for Marine Lubricants Customers Worldwide

ExxonMobil Marine Lubricants today announced the creation of a Technical Help Desk to enable its customers anywhere in the world to obtain reliable answers to ship-related lubrication problems or concerns. This quick-response service is available via telephone or e-mail.

The Technical Help Desk will be staffed by lubrication specialists versed in technical issues specific to the marine industry. Assistance is available Monday - Friday, 8:00 a.m. to 5:00 p.m. in each of the time zones: Americas (GMT-5), Asia Pacific (GMT+8) and Europe/Africa/Middle East (GMT+1).

"Our marine lubricants specialists have a solid understanding of lubricant-related subjects, and they also have access to ExxonMobil's marine databases on issues that range from equipment lubricant recommendations to oil analysis interpretation," said Ken Fritz, global marketing manager, ExxonMobil Marine Lubricants. "By providing reliable answers to questions and basic marine lubrication solutions in a timely manner, we are offering our customers a resource to simplify the way they do business."

ExxonMobil's Technical Help Desk is structured to provide fast responses to various technical questions. Callers can simply ask for assistance on the fundamentals of lubrication, or they can get specific problem-solving advice, including technical help with equipment-lubrication issues. The Technical Help Desk specialists can also leverage the extensive technical resources of ExxonMobil to help their customers with their lubrication needs.

To reach the Technical Help Desk, ExxonMobil's marine lubricants customers in the Americas can call +1 718-354-1392, or toll-free in the U.S. at +1 800-662-4525; in the Asia Pacific the number is +65-6562-6376 or toll-free in Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea and Taiwan at 800-2762-7463; and in Europe, Africa and the Middle East the phone number is +420-22145-6618. The e-mail address for ExxonMobil's Technical Help Desk is marinelubetech@exxonmobil.com.

Exxon Mobil Corporation has been serving the lubrication needs of the marine industry since the 1880s. Today, its global marine lubricants organization, ExxonMobil Marine Limited, is a leading supplier of mineral and synthetic oils, providing unsurpassed technical expertise and service for marine customers in nearly 200 countries and territories.

ExxonMobil is a trademark of Exxon Mobil Corporation or one of its subsidiaries. ExxonMobil is comprised of numerous affiliates and subsidiaries, many with names which include Esso, Mobil, Exxon, or ExxonMobil. Nothing in this document is intended to override or supersede the corporate separateness of local entities. Responsibility for local action and accountability remains with the local ExxonMobil-affiliated entities.



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