SOURCE: Enterprise Engagement Alliance

March 24, 2014 09:15 ET

EY Supports Emergence of Enterprise Engagement

NEW YORK, NY--(Marketwired - Mar 24, 2014) - Ernst & Young LLP has become a formal supporter of the Enterprise Engagement Alliance and will serve on the board overseeing the development and distribution of the Enterprise Engagement textbook and certification program.

Enterprise Engagement: The Textbook - A Roadmap to Achieving Organizational Results Through People, is available at and will be officially released April 6 at Engagement University in Nashville at

"The field of customer experience is at a cross roads," said Barbara Porter, Executive Director, Advisory Customer Practice of Ernst & Young LLP. "We are seeing a shift from the traditionally process-focused analyses of the customer experience, to a recognition and inclusion of the employees and human relationships in the equation."

Ernst & Young works with clients to include the entire enterprise in building trusted relationships with customers, employees and all stakeholders by delivering a positive experiences and responding to customers' changing needs throughout the life cycle.

EY's involvement will include support for the Engagement University, held April 6-8 in Nashville, Tenn. at which the Enterprise Engagement textbook will be presented and updated based in part on input from attendees. Other sponsors and participants include: Hilton Worldwide, The Coffman Organization, Bunchball, and a half-dozen other engagement solution providers.

About EY's Advisory Services
Improving business performance while managing risk is an increasingly complex business challenge. Whether your focus is on broad business transformation or more specifically on achieving growth, optimizing or protecting your business having the right advisors on your side can make all the difference. Our 30,000 advisory professionals form one of the broadest global advisory networks of any professional organization, delivering seasoned multidisciplinary teams that work with our clients to deliver a powerful and exceptional client service. We use proven, integrated methodologies to help you solve your most challenging business problems, deliver a strong performance in complex market conditions and build sustainable stakeholder confidence for the longer term. We understand that you need services that are adapted to your industry issues, so we bring our broad sector experience and deep subject matter knowledge to bear in a proactive and objective way. Above all, we are committed to measuring the gains and identifying where your strategy and change initiatives are delivering the value your business needs.

About EY
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