Fairmont Hotels & Resorts

Fairmont Hotels & Resorts

February 27, 2008 12:32 ET

Fairmont Scores a Knockout in Service Excellence

Ranks 3rd in J.D. Power and BusinessWeek's Customer Service Champs survey

TORONTO, ONTARIO--(Marketwire - Feb. 27, 2008) - Fairmont Hotels & Resorts scores big with guests when it comes to service excellence, according to BusinessWeek magazine and J.D. Power & Associates. In the "Customer Service Champs" survey unveiled in the March 3rd 2008 issue, Fairmont Hotels & Resorts scored a remarkable third place overall out of the 50 best providers of customer service.

The list was developed using the scores from a series of studies from J.D Power & Associates' 2007 database for each brand, and a supplementary survey of 5,000 readers through the BusinessWeek Market Advisory Board. In addition, credit was given for scoring high within an industry. The magazine's cover story also investigated the techniques, strategies and tools that companies use to deliver great service.

"Fairmont's high ranking in this survey is a credit to our 30,000 colleagues, who are our brand ambassadors, creating memorable experiences and offering warm, sincere service on a daily basis," said Carolyn Clark, senior vice president of human resources. "It also speaks to our powerful Human Resource programs which motivate our employees and recognizes their efforts with rewards systems modeled on the personalized experiences we strive to provide for our guests."

Fairmont received top marks in the luxury hotel sector and also outranked brands in other business segments, such as the auto, insurance and food service industries.

A leader in the global hospitality industry, Fairmont Hotels & Resorts is an extraordinary collection of luxury hotels which includes iconic landmarks like The Fairmont Banff Springs, Fairmont Monte Carlo and New York's The Plaza. Fairmont hotels are one-of-a-kind properties where sophisticated travelers can discover culturally rich experiences that are authentic to the destination. Situated in some of the most exclusive and pristine areas in the world, Fairmont is committed to responsible tourism and is an industry leader in sustainable hotel management with its award-winning Green Partnership program. Fairmont's portfolio includes 55 distinctive hotels, with plans to develop over 20 new properties in the coming years in destinations as diverse as Beijing, Abu Dhabi and South Africa.

Fairmont Raffles Hotels International is a leading global hotel company with over 85 hotels worldwide under the Raffles, Fairmont and Swissotel brands. The Company also owns Fairmont and Raffles branded Residences, Estates and luxury private residence club properties. For more information or reservations, please call 1-800-441-1414 or visit www.fairmont.com.

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