SOURCE: FareHarbor

FareHarbor

June 14, 2016 12:00 ET

FareHarbor Doubles Customer Base in 9 Months and Now on $1 Billion Transaction Run Rate

Company's Hyperfocus on Its Customer Success, Results in Meteoric 380 Percent Increase in Tour Sales Volume and 300 Percent Growth Total Tours Booked

HONOLULU, HI--(Marketwired - Jun 14, 2016) - FareHarbor, a family-owned business serving tour and activity operators with the industry's ultimate online booking and reservation management platform, today announced the achievement of several significant milestones in the company's growth and development. As of today, the FareHarbor platform is processing more than $90 million in tour reservations per month, putting the company on a $1 billion transaction run rate. This represents a 380 percent increase in its run rate from a mere 9 months ago.

Also in May, the company booked more than 500,000 tours on behalf of its customers, putting FareHarbor on pace to handle more than 6 million reservations over the next 12 months. Since the company last released its performance metrics (see release), it has more than doubled its customer base, with total tours booked up 300 percent on a run rate basis. FareHarbor's state-of-the-art reservation platform now supports more than 2,500 different clients offering over 25,000 bookable tours and activities.

"We're very proud to have achieved such significant milestones in only our third year of operation. To consistently outperform our competitors in the online booking space by orders of magnitude, and to have fun in the process, says a lot about the culture and team spirit we've created," said Lawrence Hester, CEO, FareHarbor. "Every single one of our employees is focused on helping our customers market their company and book more tours, and helping our customers succeed is clearly a business that works for us."

To commemorate these milestones and further strengthen relationships with FareHarbor's customers, Social Marketing and Brand Communications Manager Rebecca Podesta and another company executive are setting out across the country in a renovated sportsmobile to personally visit with hundreds of FareHarbor operators. Dubbed "The Aloha Tour," the team will embark from San Francisco and head north through Oregon and Washington en route to Alaska for the first leg of the months-long journey.

"In today's culture of technology, software and instant communication, it's the human-to-human relationships that suffer," said Podesta. As a Hawaiian-born company, that's not the way we do business. In Hawaii, almost all of our meetings are in-person, and it's common for us to know the business owners personally. We won't be able to meet with all of them, but we're on a mission to touch base with as many as we can over the next few months."

FareHarbor ended its first year of operation in 2013 with 5 employees in its Honolulu headquarters serving 25 local tour operators with a total of $4 million in tour bookings.

Follow #AlohaTour with FareHarbor on Twitter and Facebook.

About FareHarbor
Founded in January 2013, Honolulu-based FareHarbor began shortly after a planned family vacation to Hawaii, when co-founder Zachary Hester, along with his brother Lawrence, discovered the challenges of booking activities online while on the island. After working in the business for two years, he assembled a team of family and friends and together they set out to create a world-class online reservation system specifically designed to empower tour operators to better serve their customers while increasing online bookings and revenue. Today, FareHarbor supports more than 2,500 clients in 50 states plus the British Virgin Islands, Puerto Rico, the US Virgin Islands and Tahiti from its offices in Hawaii, San Francisco, Denver, Minneapolis and Boston. For more information, please visit fareharbor.com.

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