SOURCE: Farmers Insurance

April 04, 2012 17:59 ET

Farmers Insurance Claims Teams and a Farmers Mobile Claims Center Bus (MCC) Helping Victims of Tornadoes in Dallas-Fort Worth

DALLAS, TX--(Marketwire - Apr 4, 2012) - While Farmers Insurance claims personnel, agents, District Managers and employees continue to help customers throughout the tornado, wind and hail stricken areas of Dallas/Fort Worth, a Farmers Mobile Claims Center bus (MCC), will set up at the Walmart store at 4800 U.S. 287 Highway, Arlington, TX 76107, tomorrow morning, April 5.

"The MCC is equipped with state-of-the-art satellite communications equipment and satellite laptops and phones for use by customers and non-customers alike," stated Jim Swope, Farmers Northern Texas State Executive Director. "The MCC has water and cold drinks on board, and Farmers representatives to help our customers who have lost their homes or have damage, and they can provide information for anyone seeking help," Swope said.

"We have set up other claims stations by placing Farmers Customer Care Vehicles throughout the stricken areas," stated Todd Brooks, Farmers Head of Distribution, Central Zone. "The CCV is a trailer pulled by an SUV that has communications equipment to help our customers with immediate claims assistance, and supplies."

The CCV's have claims personnel to assist customers and non-customers with information. They are located at:

Arlington: Walmart, at 4800 U.S. 287 Highway, Arlington, TX 76107. Hours: 11 - 6 today.

Forney: Lowe's, 902 Highway 80, Forney, TX 75126. Hours: Today: 11 - 6; Tomorrow: 8 - 6

Lancaster: 330 W. Pleasant Run Road, Lancaster, TX 75146
Hours: Tomorrow: 8 - 6

"Our agents, District Managers and claims teams are deployed throughout the areas hit by the tornadoes," Swope continued. "We want all of our customers to know that our goal is to give them immediate claims assistance."

In addition, Swope advises that all Farmers Insurance, Foremost Insurance, and 21st Century Insurance customers who have suffered damage from the storms should call their agent or the 24-hour Farmers HelpPoint hotline number at:

1-800-HelpPoint (1-800-435-7764), for immediate assistance.

Spanish-language claims assistance is available to Farmers customers by calling: 877-RECLAMO (877-732-5266).

Farmers Insurance Group of Companies is a leading U.S. insurer of automobiles, homes and small businesses and also provides a wide range of other insurance and financial services products. Farmers Insurance is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.

Farmers is a trade name and may refer to Farmers Group, Inc. or the Farmers Exchanges, as the case may be. Farmers Group, Inc., a management and holding company, along with its subsidiaries, is wholly owned by the Zurich Insurance Group. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange), including their subsidiaries and affiliates, owned by their policyholders, and managed by Farmers Group, Inc. and its subsidiaries. For more information about Farmers, visit its Web site at or at

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