SOURCE: AltiGen Communications
SAN JOSE, CA--(Marketwire - Jan 28, 2013) - AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, today announced that consumer leasing company WhyNotLeaseIt has deployed AltiGen's MaxACD contact center solution for Microsoft Lync™ as part of its Microsoft infrastructure.
WhyNotLeaseIt is a fast growing specialty consumer finance company with an innovative, technology driven business model. The Company is headquartered in Manchester, NH and conducts business on a national basis. Through mainstream third-party retail partners located throughout the United States, including an extensive network of independent dealers and a growing number of major regional and national chain furniture, electronics and appliance retailers, WhyNotLeaseIt provides consumer leases that finance nonprime borrowers who have limited or no access to other credit options.
In the last few years the company has experienced exponential growth through agreements with national and regional retailers. Based on anticipated expansion, the company began to evaluate solutions that could scale quickly and affordably. In 2012 WNLI implemented Microsoft Lync as its unified communications voice solution to provide a flexible, integrated infrastructure. The company then selected AltiGen's MaxACD for Lync after evaluating a number of other available contact center solutions.
"When we started doing our homework, the MaxACD product stood head and shoulders above the other offerings," said WhyNotLeaseIt CIO Scott Pratt. "We felt the cost was reasonable, and it was clear that AltiGen's product was very complete out of the box. The agent's client integrates nicely with the Lync client, the Supervisor makes it easy to coach agents and the reporting package required zero customization in our environment. The administration was also quite easy to learn. Some contact center products require days of training, but MaxACD is Windows based and follows Windows logic. We've also implemented redundancy with MaxACD. To do that with a legacy product, the costs would have been out of this world."
MaxACD for Lync has enabled WNLI to easily monitor queue times, address abandoned calls and staff appropriately. The solution can easily and affordably scale to accommodate the company's rapid expansion. Most importantly, the company is able to provide a consistent, high level of service to its customers. "Our 'wow' results show it is working," said Pratt.
"WhyNotLeaseIt is an innovative company that has been able to drive explosive growth in a difficult economy," said AltiGen VP of Sales Mike Plumer. "Without spending a fortune, they have implemented an all software solution that provides the tools managers and agents need to do an outstanding job. That's the power of a Microsoft Unified Communications solution. We are very happy to add them to a growing base of successful MaxACD for Lync deployments."
About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxACD Contact Center integrating with the Lync client, which allows for easy monitoring of queue times, addressing abandoned calls, staffing, and our ability to provide easy administration, affordable scalability, as well as redundancy. The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2012. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.