SOURCE: Business Review USA

Business Review USA

April 16, 2012 13:00 ET

Fastenal: The Industry's Right-Hand Man Supplier, in Business Review USA

Fastenal's Ability to Listen to Its Customers Opens up the Door to Innovation and Exponential Growth -- A Business Model Worth Duplicating in This Month's BR USA

SAN DIEGO, CA--(Marketwire - Apr 16, 2012) - In a report in Business Review USA, Fastenal proves itself as a top industry supplier and manufacturer through its abilities to listen to customers, grow and integrate innovative technologies.

As a global company with feet on the ground in 19 countries, 9 machining facilities and some 2,600 store locations, Fastenal is highly poised to service the upstream and downstream sectors of the industry.

"Our motto is 'Growth Through Customer Service,'" says Richard Lee, Fastenal's Business Development Manager for Oil and Gas. "We listen to our customers and know what they want, so that we can work with partners and manufacturers that best fit those needs."

When customers voice their needs to Fastenal, store or district managers are expected to work autonomously, meaning they are expected to make the decisions necessary to best service the customer and grow the business.

One of Fastenal's most successful and innovative technologies has been its vending, or FAST Solutions, technologies. It's basically a custom-stocked, fully automated Fastenal store within a customer's facility. Through the machines' controls and reporting, customers typically reduce their consumption of safety, MRO and other supplies by about 30 percent, purchasing only what they need as they need it.

As a debt-free, publicly traded company, Fastenal has the financial strength to continue investing in the types of improvements that will meet the needs of customers faster and more efficiently than any other company in the industry.

"We're proving that we are the best industrial fastener supplier and manufacturer that the industry has ever seen," says Lee.

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