Financial Consumer Agency of Canada

Financial Consumer Agency of Canada

November 25, 2011 18:14 ET

FCAC Issues Consumer Alert: Beware of Scammers Pretending to Represent FCAC

OTTAWA, ONTARIO--(Marketwire - Nov. 25, 2011) - The Financial Consumer Agency of Canada (FCAC) warns all Canadians to beware of telephone calls, mail, emails and websites that claim to be from FCAC. FCAC does not initiate contact with consumers.

FCAC has learned of a suspicious incident involving a telephone call from someone who claimed to represent FCAC while making an offer to consolidate credit card debts. The caller had details about the credit card debts of the person called. The caller also claimed this was an approved government program.

Another misrepresentation involves a suspicious website that offers to provide credit reports for free. The website prominently displays FCAC's name and logo, even though FCAC has absolutely no involvement and does not endorse the site. It appears that consumers would be prompted to provide many personal and financial details in order to obtain the service.

These are likely phishing scams that could result in identity theft and fraud.

For tips on how to protect yourself against fraud, visit the Fraud section of FCAC's website at

About FCAC

With educational materials and interactive tools, the Financial Consumer Agency of Canada (FCAC) provides objective information about financial products and services to help Canadians increase their financial knowledge and confidence in managing their personal finances. FCAC informs consumers about their rights and responsibilities when dealing with banks and federally regulated trust, loan and insurance companies. FCAC also makes sure that federally regulated financial institutions, payment card network operators and external complaints bodies comply with legislation and industry commitments intended to protect consumers.

You can reach us through the FCAC Consumer Services Centre by calling toll-free

1-866-461-3222 (TTY: 613-947-7771 or 1-866-914-6097) or by visiting our website:

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