Financial Consumer Agency of Canada

Financial Consumer Agency of Canada

November 14, 2007 15:31 ET

FCAC Issues E-mail Fraud Warning

OTTAWA, ONTARIO--(Marketwire - Nov. 14, 2007) - The Financial Consumer Agency of Canada (FCAC) is warning Canadian financial institutions and consumers about a fraudulent "phishing" e-mail crafted to look like a message sent by the Agency.

Several Canadian financial institutions have received a fraudulent e-mail stating FCAC is investigating a complaint against their organization. The e-mail recipients are directed to click a link in the e-mail to view the status of the complaint.

These e-mails DO NOT originate from FCAC. They are fraudulent. Under no circumstances does FCAC contact financial institutions or consumers in this manner during its complaint-investigation process, or direct them to a link on its Web site.

FCAC is advising anyone who may have received such an e-mail to delete the e-mail immediately. Do NOT use the link provided in the e-mail or visit any website listed in the message as these sites contain harmful software.

Individuals should report suspect e-mails to Phonebusters, an anti-fraud call centre run by the Ontario Provincial Police and the RCMP. For information about fraud schemes, visit, send an e-mail to, or call 1-888-495-8501 (toll free).

To contact FCAC or lodge a complaint with the Agency, visit the official Web site at or call FCAC's Consumer Contact Centre at 1-866-461-FCAC (3222).

FCAC ensures compliance with the consumer protection laws and monitors codes of conduct and public commitments that apply to banks and federally incorporated trust, loan and insurance companies. FCAC also provides consumers with accurate, objective information about financial products and services, and informs Canadians of their rights and responsibilities when dealing with federally regulated financial institutions.

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