SOURCE: TeleTech

June 08, 2009 12:37 ET

FCC Selects TeleTech Government Solutions to Support Digital TV Transition

Company Hires 4,000 Positions in Nine States for Temporary Customer Service Jobs

ENGLEWOOD, CO--(Marketwire - June 8, 2009) - TeleTech Government Solutions, LLC, a subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), has been selected by the Federal Communications Commission (FCC) to assist consumers with the digital television transition across the country. With an estimated 3.1 million households still not ready for the DTV transition and 974 television stations nationwide yet to complete the digital television conversion, TeleTech Government Solutions has employed 4,000 temporary associates to provide telephone assistance with Digital TV (DTV) converter box installation and troubleshooting support prior to, and following, the June 12, 2009 conversion deadline.

"With the national unemployment rate hitting 9.4 percent in May, these job opportunities can help individuals bridge the gap during their search for full-time jobs," said Mariano Tan, President of TeleTech Government Solutions.

TeleTech Government Solutions has extensive experience supporting programs of a similar scale, and has successfully met requirements to respond quickly to urgent needs for large-scale consumer support. In 2005, the Federal Emergency Management Agency (FEMA) looked to TeleTech Government Solutions to recruit, hire, train and mobilize the first of 4,000 representatives on the phone to assist victims within one week after Hurricane Katrina.

TeleTech Government Solutions will handle calls to the national DTV help line, 1-888-CALL-FCC (1-888-225-5322) from nine states: Arizona, Alabama, California, Colorado, Florida, Kentucky, New York, Pennsylvania, and West Virginia. TeleTech Government Solutions will provide support to consumers in English, Spanish and 113 additional languages.


TeleTech Government Solutions provides full service front- and back-office business process outsourcing and customer management services on five continents. The company helps government agencies implement large-scale solutions tailored to meet specific needs and challenges by delivering customer management, transaction-based processing, and database marketing services. TeleTech Government's comprehensive solutions include fully managed, OnDemand services including infrastructure, software, and business intelligence, interactive voice response (IVR), self-help Web, back-office processing, fulfillment, training, staffing, and other management applications. For more information visit

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