June 13, 2005 09:45 ET

FedEx Canada's Customer Service Contact Centers achieve Gold and Platinum Contact Center Employer of Choice'TM' certification for 2005

MISSISSAUGA, ONTARIO--(CCNMatthews - June 13, 2005) - Contact Center Employer of Choice today announced that FedEx Canada's Mississauga and Montreal customer service divisions have achieved the Gold level Contact Center Employer of Choice™ designation and Vancouver has achieved Platinum.

The Contact Center Employer of Choice™(CCEOC) program has enabled FedEx contact centers to enhance public perception, provide exceptional work environments, and attract, retain and engage high performing, culturally aligned employees. All three FedEx Canada's Customer Service contact centers - Mississauga, Vancouver and Montreal - have successfully recertified and elevated their status one full level over their 2004 scores. Vancouver is the first contact centre to have achieved the highest level in the CCEOC certification program. The hard work and dedication to further developing a CCEOC environment and focusing on the employees has really paid off with improvements in stress reduction, training & development, and employee satisfaction.

"Employees can feel proud of this designation and their contribution to the company's corporate employer of choice brand," said Jeff Doran, President of CCEOC. "Recertifying and being recognized as a CCEOC re-enforces FedEx Canada's customer service division as being a preferred employer and one of the best organizations to work for in the country."

Patsy Bertoia, Managing Director, FedEx Canada Customer Service, said, "FedEx employees are known throughout this industry for their strong customer orientation to deliver a goal that will provide 100 percent customer service - 100 percent of the time. This recognition is an honour, and it inspires us to continually remain dedicated in our service and commitment to our customers."

The Contact Center Employer of Choice award is quickly becoming the industry standard for recognizing and branding people centric contact centers. Through a proprietary, two-phased assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is listed in the official CCEOC corporate web-site and receives the prestigious award. They are also entitled to use the CCEOC insignia to promote their new designation.

FedEx Canada

Federal Express Canada Ltd. is a global logistics and transportation company offering domestic and international shipping and electronic commerce solutions. The company uses real-time package status tracking systems, automated customs clearance services and a dedicated air and ground transportation network to serve Canadian and global markets. Celebrating 16 years in Canada, FedEx is dedicated to being the nation's "employer, neighbour and shipper of choice". FedEx employs approximately 5,000 people in over 60 facilities coast-to-coast.

Contact Center Employer of Choice

The Contact Center Employer of Choice (CCEOC) organization is an experienced team of industry experts, academics and research analysts who oversee this award program for local, regional, national and international contact centers. CCEOC experts work with corporate clients to develop, high-morale, high-performance people-focused cultures. The CCEOC organization also provides leading edge contact center development programs focusing on human resource optimization and operational excellence.

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