SOURCE: Fidelis Care New York

Fidelis Care New York

November 15, 2016 09:00 ET

Fidelis Care Opens Welcome Center in Queens, NY

With open enrollment underway, new customer service area celebrates grand opening Nov. 15

QUEENS, NY--(Marketwired - November 15, 2016) - Fidelis Care, a Statewide health plan with over 1.5 million members, including 850,000 in the New York City region, is pleased to announce the opening of its new Welcome Center at 95-25 Queens Boulevard in Rego Park. The Welcome Center is designed to be a convenient resource for local residents seeking information about health insurance, and is a new focal point of the building where the health plan has made its local home for more than 20 years.

A ribbon-cutting ceremony with local dignitaries and invited guests is planned for 11 AM on Tuesday, November 15, with a brief reception to follow.

Approximately 50 employees staff the new 10,000 square foot Center, and are available to help current and prospective members with any questions they have - from renewing their coverage, and reviewing health insurance product choices, to applying for enrollment. Fidelis Care staff speak multiple languages and understand the unique needs and concerns of members as well as those who may be shopping for coverage for the first time. More than 1,500 employees work from Fidelis Care's New York City Regional Office here.

Open enrollment for metal-level products through NY State of Health: The Official Health Plan Marketplace began on November 1 and runs through January 31, 2017. Medicare Advantage open enrollment is also underway and continues through December 7. To be as accessible as possible during this time, Fidelis Care's Welcome Center is open weekdays from 8:30 AM to 7 PM; Saturdays from 9 AM to 5 PM, and Sundays from 9 AM to 2 PM.

"As a mission-based organization, our goal has always been to ensure that we provide excellent customer service and access to quality, affordable health coverage," said Rev. Patrick J. Frawley, Fidelis Care President and CEO. "Our new Welcome Center demonstrates Fidelis Care's commitment to the community, and our understanding that being a partner for those we serve is based on the personal, one-to-one attention and support that our staff provides every day."

Fidelis Care has 18 community offices located throughout the State, including 13 that serve the New York City Region. Office locations can be found at fideliscare.com/findanoffice.

For grand opening event images, interview requests, or additional information, contact Fidelis Care Public Relations Manager Allie Abbate at: aabbate@fideliscare.org, (716) 564-6295.

About Fidelis Care:

As a faith-based, mission-driven health plan, Fidelis Care offers quality, affordable coverage for children and adults of all ages and at all stages of life. With more than 1.5 million members Statewide, Fidelis Care was founded on the belief that all New Yorkers should have access to quality, affordable health insurance. For more information, call 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org. Follow us on Twitter at @fideliscare and on Facebook at facebook.com/fideliscare.

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