SOURCE: Fidelis Care

Fidelis Care

December 08, 2014 15:12 ET

Fidelis Care Redesigns Provider Search Tool

Innovative New Design Focuses on Ease of Use

NEW YORK, NY--(Marketwired - December 08, 2014) - Fidelis Care, a Statewide health plan with more than 1.1 million members, has unveiled a completely redesigned provider search tool on its website at fideliscare.org, making it easy for members to browse the health plan's network of more than 65,000 providers on any computer, tablet, or smartphone.

"Our goal is to make the experience of searching for a provider as user-friendly as possible," said Pamela Hassen, Chief Marketing Officer. "We know how important it is for our members and those shopping for insurance through NY State of Health to be cared for by doctors and hospitals they know and trust. We want to do everything we can to give them the resources they need."

Users of the provider search tool begin by selecting their type of coverage. The tool then allows a search to be done by provider, hospital, or pharmacy. Results can be filtered by city or county, ages served, specialty, and languages spoken. The tool also provides one-click directions for driving, walking, and public transit. It is optimized for use on mobile devices and includes features like autofill suggestions, so even if users don't know the exact spelling of a provider's name or the complete name of a medical practice, they can still find the information they are looking for.

The provider search tool is updated in real time, so users have the most accurate information at their fingertips. Fidelis Care designed the provider search tool, based on member and provider feedback.

Anyone without access to a computer can call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) for help locating providers, hospitals, and pharmacies in the Fidelis Care network.

As the New York State Catholic Health Plan, Fidelis Care offers quality, affordable coverage for children and adults of all ages and at all stages of life, including products available through NY State of Health: The Official Health Plan Marketplace. With more than 1.1 million members Statewide, Fidelis Care was founded on the belief that all New Yorkers should have access to affordable, quality health insurance. For more information, call Fidelis Care at 1-888-FIDELIS (1-888-343-3547) or visit fideliscare.org.

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