SOURCE: KiteDesk


February 10, 2016 08:00 ET

FindYourCloud™ Ranks Top-Scoring Sales App KiteDesk FIND as Exciter in SaaS Satisfaction Rankings

KiteDesk FIND Dramatically Outperforms Market Average and Beats Benchmark With 4.25 / 5 Score

TAMPA, FL and SAN DIEGO, CA--(Marketwired - Feb 10, 2016) -™ (FY/c), an evidence-based software and market analysis service, announced today that KiteDesk FIND has ranked in the Top 5 in overall satisfaction for a sales SaaS product, with a score of (4.25 out of 5.0), outperforming the Market Average (2.87 / 5) and Market Benchmark (4.11 / 5) in category scoring. FY/c uses research and analytics to provide key indicators, drivers, and comparisons of how business cloud services perform relative to their competitors.

FY/c's Market Satisfaction Guide™ for Sales SaaS is based on 508,935 integrated user satisfaction profiles gathered from 5,636 sources covering 1,289 business and technical cloud service spanning 56 markets. FY/c has gathered public data points about cloud service quality of experience. The report includes 1,562 data points spanning 33 SaaS Sales services collected between February 2014 and January 2016.

Based on this extensive research, FY/c has positioned KiteDesk FIND as an "Exciter"™ in the business intelligence marketplace based on KiteDesk's ability to meet the needs of its customers for usability and functionality.

KiteDesk CEO, Sean Burke, commented: "We're particularly pleased with this objective score, because, unlike other software research services, FY/c's service is not opinion-based -- their algorithm is highly tuned to eliminate bias. The ratings on the quadrant grid are based on actual user experience profiles, updated continuously, ensuring that only the most recent and accurate data is used in evaluations and presented in reviews."

According to Allen Bernard, Co-Founder of FY/c, "Customers can expect KiteDesk FIND to deliver an excellent quality of experience that far exceeds average performance and goes significantly beyond the basics. Exciters deliver superior functionality and enablement, empowering users to make the most of service features. With KiteDesk, customers can expect to be very satisfied overall, describe their experience as delightful, and say they would choose this service again."

Eric Quanstrom, CMO at KiteDesk, added: "Exciters have the highest combined scores for ease-of-use and functionality. FY/c calls out KiteDesk's strengths in the areas of: Reliability (dependable, accurate service), Tangibility (appearance, UI, ease of use), and Empathy (understands, values and incorporates user input). In fact, KiteDesk FIND is outperforming the Market Average by an order of magnitude, is beating the Market Benchmark, and resides in the top 5 companies in all of the Sales SaaS category."

Seven attributes distinguish KiteDesk's cohort. Specifically, Exciters:

  • Balance usability and functionality;
  • Perform required functions reliably, accurately and consistently;
  • Willingly and promptly provide assistance;
  • Deliver on promises, and demonstrate assurance though competence, courtesy, and security;
  • Enable users to achieve their goals through features and design that contribute to a shortened learning curve;
  • Foster positive engagements through easy access, good communication, customer understanding, and personalized attention; and
  • Inspire loyalty in their customers and users.

The KiteDesk FIND buyer's guide is available at

The full FY/c Market Satisfaction Guide™ for Sales SaaS is available at Register to see more Guides and Reports.

About FY/c (FY/c) is a big data research and analytics company focused on benchmarking cloud customer satisfaction since 2012. FY/c uses automation to produce evidence-based cloud satisfaction research that answers the one question that really matters to business buyers of cloud services: "How will this service actually perform for my business and my users?"

FY/c provides key indicators, drivers, and comparisons of how business cloud services perform relative to their competitors. FY/c's personalized online buying guides direct buyers to the best cloud service for their business based on their unique satisfaction requirements. Our 1,200 cloud service Buyers Guides and 56 Market Satisfaction Guides™ are based on 500,000 (and growing) actual user experience profiles that are updated continuously to ensure only the most recent and accurate data is used in our evaluations and presented in our reviews.

Disclaimer: FY/c does not endorse any service or service provider presented in its research publications, nor does FY/c advise cloud business consumers to select only those providers with the highest scores. FY/c research publications reflect algorithmically created evaluations made at the time of its production, and shouldn't be construed as statements of fact. FY/c disclaims all warranties, expressed or implied, with respect to its research, including all warranties of merchantability or fitness for a particular purpose.

About KiteDesk
KiteDesk's products (KiteDesk FIND and KiteDesk REACH) provide smart sales prospecting software for growth organizations. As the first lead generation system to combine an on-demand Prospecting Toolbar, Chrome Extension, Web App and clickable Kite icons, we help salespeople dramatically decrease the amount of time spent generating qualified leads.

KiteDesk is a venture-backed, privately-held company headquartered in Tampa, with offices throughout the United States. To learn more, please visit or connect with us on LinkedIn, Facebook or @KiteDesk.

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