SOURCE: Cincom Systems

August 02, 2005 08:00 ET

Fine Art by Hyatt Chooses Cincom's Synchrony for Innovative Venture

Synchrony's Rapid Implementation and Flexibility Facilitate Exclusive Amenity

CINCINNATI, OH -- (MARKET WIRE) -- August 2, 2005 -- Fine Art by Hyatt has chosen Cincom Systems' Synchrony™ customer experience management software to facilitate a new amenity for guests staying at the luxury Park Hyatt Hotels and Resorts Worldwide.

A Virtual Art Gallery Makes Fine Art Easily Attainable

Further extending its high-end and exclusive services for the cultivated guests of Park Hyatt Hotels and Resorts, a limited edition of exquisite sculptures and paintings -- fine works of art by nationally and internationally known artists -- is now being offered to hotel guests. A discriminating anthology of signed and numbered neo-classical pieces such as giclées, serigraphs and sculptures may be previewed in a coffee-table book, on a dedicated television channel, or on a DVD while relaxing in Park Hyatt guest rooms. The DVD is a complimentary, meant-to-be-taken gift, for the option of viewing at home. Guests interested in learning more or purchasing pieces are referred to the program's virtual art gallery at www.fineartbyhyatt.com, or they may speak with professionally trained curators via toll-free numbers from all over the world (888-221-7539 in North America).

Synchrony Facilitates Innovative Concept

Synchrony facilitates the communication with guests and the Fine Art by Hyatt curators who are located in Sedona, Arizona and Naples, Florida. Based on the time of day and scheduling, Synchrony routes calls to the appropriate agent, many who work from home. Synchrony's smart agent desktop provides a consolidated desktop of the relevant resources for curators as well as information such as artist profiles and links to websites. Coverage is available 24x7 for guests anywhere in the world including Russia, France, Italy, Germany, Japan, Korea, Argentina, and Australia.

"Synchrony was a key component of the Fine Art by Hyatt implementation," commented Larry Block, vice-president of Block & Block Inc., the marketing group responsible for launching Fine Art by Hyatt's Curator Center. "This was a new venture and we needed technology that was fast and flexible. Our business couldn't be dictated by the technology -- it needed to respond and flex to our needs. Within two weeks we had Synchrony implemented. It was easy to configure agents to work from home or in the Curator Call-in Centers, and its intuitive desktop has been of great value to our curators."

About Cincom's Synchrony

Synchrony is a customer experience management solution that enables organizations to engage in consistent and effective customer conversations. Synchrony's unique architecture links multi-channel contact center functionality with a smart agent desktop that provides relevant views and access to the resources and information necessary to optimize each customer interaction, thus delivering significant productivity and revenue gains. A hosted/on-demand solution that can also be licensed, Synchrony delivers high value and rapid ROI and is recognized for its quick implementations (typically 45 days or less) with minimal risk to organizations and departments of any size.

This year, Synchrony has earned three prestigious product awards including: The Call Center Demo & Conference - Dallas Best of Show Award from Call Center Magazine, the Gold Award from TechTarget's SearchCRM.com in the contact center software category, and Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine 2004 Product of the Year award. For more information about Synchrony, visit www.cincom.com/synchrony.

About Cincom

For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors: Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing; and Outsourcing/Hosting.

Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company's website at www.cincom.com.

CINCOM, Synchrony, and The World's Most Experienced Software Company are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2005 Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contacts:
    Donna Hedge
    Public Relations Specialist
    Cincom Systems, Inc.
    513.612.2305
    dhedge@cincom.com