SOURCE: Financial Vision, LLC

June 21, 2005 13:06 ET

First Future Credit Union and Financial Vision (fiVISION) Partner for Superb Service to Members

Enhanced fiVISION CRM Implementation in Progress for the $820 Million Credit Union

INDIANAPOLIS, IN -- (MARKET WIRE) -- June 21, 2005 -- fiVISION, a CUSO providing innovative technology solutions, is currently equipping its newest partner, First Future Credit Union (FFCU), with CRM service and sales tools designed specifically for credit unions. Implementation goals of the long-term partnership are focused on enabling superb member service and enhancing productivity for the forward-thinking CU.

The development of the partnership is designed to provide FFCU with the tools necessary to develop deeper trust-based relationships with their members. fiVISION's CRM products, serviceWORKS and salesWORKS, will assist FFCU in all aspects of contact management, service ticket resolution, cross selling and workflow automation. Additionally, the integration of the CRM platform with FFCU's host system, Symitar, puts critical member data at the fingertips of member service staff.

"We have had a long-term focus to improve our problem resolution processes and specifically to work toward exceeding our member's expectations for the quality of our service. fiVISION's serviceWORKS gives us the tools we need to be successful in this endeavor," says Marilyn Murphy, Vice President of Sales and Quality Service of First Future, "We also believe that fiVISION solutions will assist with growth through the easy-to-use cross selling tools in the salesWORKS platform."

fiVISION's technology solutions for credit unions -- serviceWORKS, salesWORKS and accountWORKS -- have been proven to impact the bottom line. The serviceWORKS platform is an award winning member contact and service ticket management solution. salesWORKS integrates sales campaigns in context with member data to more effectively cross sell to members, and accountWORKS is designed to help CUs easily create new memberships and accounts via mail-in, walk-in and online applicants.

"fiVISION's tools provide great benefit to CUs seeking to become world-class service and sales organizations," stated Mike Winter, CEO of fiVISION, "Our CRM solution helps CU staff share organizational knowledge about members and helps them work together more efficiently and effectively. We look forward to helping First Future reach their service excellence goals."

About fiVISION

fiVISION is an Indianapolis, Indiana based CUSO whose goal is to enhance the performance of credit unions through enabling technology. The award winning CRM platform is instrumental in accomplishing goals for forward thinking credit unions. To learn more about fiVISION's enabling technology go to www.fivision.com.

About First Future

First Future Credit Union is a San Diego, California based CU with 17 branches located primarily in Southern California. The Corporate Office Address is 5890 Pacific Center Blvd., San Diego, CA 92121. To learn more about First Future, go to www.firstfuture.org.

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