SOURCE: FirsTech Inc.

FirsTech Inc.

March 12, 2013 07:00 ET

FirsTech Accelerates Electronic Payments Growth With the Fusion Platform

Improving the Customer Payment Experience Through Consolidation and Efficiencies

CLAYTON, MO--(Marketwire - March 12, 2013) -  FirsTech, Inc., a leader of innovative bill payment solutions, has launched Fusion, a new electronic bill presentment and payment platform designed to make it easy and cost effective for billers of any size to provide a simple solution for presenting bills and executing payments. With Fusion, utility, telecommunications, healthcare, insurance and other billers can quickly enable consumers to view and pay bills through an easy to use web portal.

"By combining customer input with our industry knowledge to design efficient tools such as Fusion, we are able to help FirsTech's clients achieve their goal of increasing the rate of electronic payment delivery," said Howard Mooney, FirsTech's President and CEO. "Developing innovative products that improve efficiency for our clients and enhance the overall customer experience has always been a driver at FirsTech."

Through the Fusion platform, customers have a holistic view of all their payment history and preferences that can be accessed in a single, easy to navigate, customer profile. Fusion's main dashboard allows users to make a personal choice about the billing process, notification schedule, and payment channel that ultimately leads to a better customer experience. 

"I have always been pleased with the services FirsTech offers; their new online bill presentment and payment solution is no exception," said Patsy Cline, Remittance Manager at Consolidated Communications. "Not only is the design of the site sleek and modern, the placement of the information makes it very user-friendly. Customers can access their bills online, have a real-time view of their account balance, make an immediate payment or schedule a future payment and manage personal settings."

The implementation with Consolidated Communications took place in November 2012 to wide acceptance of the customer base using a previous bill presentment solution. 

For more information on FirsTech's suite of services, visit www.firstechpayments.com.

About FirsTech
FirsTech provides a unique and customizable suite of capabilities for all biller industries that includes: walk-in payment processing; lockbox; online bill pay; IVR; mobile bill pay and electronic concentration of payments delivered by the ACH network, money management software and credit card networks. For nearly 30 years, FirsTech has served as an aide to business success by excelling in the rapid collection of payments thereby reducing DSOs for customers -- the result -- higher customer satisfaction and lower payment processing costs.

About Consolidated
Consolidated Communications Holdings, Inc. is a leading communications provider within its six state operations of California, Illinois, Kansas, Missouri, Pennsylvania and Texas. Headquartered in Mattoon, IL, the Company has been providing services in many of its markets for over a century. With one of the highest quality networks in the industry, the Company offers a wide range of communications services, including IP-based digital and high definition television, high speed internet, Voice over IP, carrier access, directory publishing and local and long distance service.

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