SOURCE: FirstLab

September 11, 2014 09:00 ET

FirstLab Announces Organizational Changes

CHALFONT, PA--(Marketwired - September 11, 2014) - Chris Roames, FirstLab's President & CEO, is pleased to announce the following organizational changes to accommodate recent growth and expanded lines of new business units. FirstLab's Workplace Testing, Recovery Monitoring and Occupational Health Business Units have been consolidated into one unit; Client Service and Account Management, under the executive leadership of Shawn O'Neil, Senior Vice President. Mr. O'Neil formerly headed FirstLab's Occupational Health Division. As operational leader of this business unit, he focused on process creation, employee development and service delivery in a heavily regulated industry. Shawn joined FirstLab in 2012, bringing over twenty years of health insurance, transportation regulatory and occupational health experience with him. Mr. O'Neil's previous roles included customer service, operations, regulatory affairs, occupational health, safety, reporting, data analysis and recruiting. As Senior Vice President, Client Services and Account Management, Mr. O'Neil will oversee the implementation and administration of all operating strategies impacting client satisfaction and regulatory compliance.

As further evidence of FirstLab's commitment to excellence in client care, the creation of the Client Advocacy business unit was announced. Mary Ellen Petti will hold the position of Client Solutions Advocate, reporting directly to Mr. Roames. Ms. Petti is one of the founders of FirstLab and has been with the company for 24 years. She has worked with drug and alcohol testing since 1985 in the laboratory and regulatory branches of the industry. The Client Service Advocate will collaboratively work with clients and internal stakeholders to achieve maximum client satisfaction and maintain long-term relationships.

Other Executive changes include the recent addition of Gary Griffith, previously of Assurant Health, as Senior Vice President, Sales & Marketing; the promotion of Stacy Williams to Executive Vice President of Finance; and the promotion of Michael Contorno to Senior Vice President, Technology & Innovation. Additional information on all Executive Team members is available at

"We have consolidated all of our current operational segments into one business unit with a new name, new leadership structure, and strengthened focus on client service. This is an exciting time in the growth of our business," Mr. Roames stated. "I am anticipating great outcomes from this restructuring."

About FirstLab

Founded in 1989 as a subsidiary of FHC Health Systems to internalize its hospital based clinical laboratory needs, FirstLab developed into a Third Party Administrator (TPA) managing regulatory compliance programs, as FHC Health Systems moved into managing behavioral healthcare. Today FirstLab is still a privately held, physician owned company, whose core business is providing TPA services for recovery monitoring, workplace drug and alcohol testing programs and occupational health exams. Utilizing a wide range of innovative, high-quality, cost-effective products and services, FirstLab currently provides enterprise-wide program management to professional recovery programs, numerous Fortune 500 companies, law enforcement agencies, state and municipal governments, airlines, trucking companies, hospital and outpatient facilities, energy companies and utilities and sports organizations.

Contact Information

  • For more information, contact:

    Bernadette Coffey
    Executive Administrative Assistant
    800.732.3784 Ext. 5519