SOURCE: Eventus Solutions Group
June 29, 2016 14:16 ET
DENVER, CO--(Marketwired - June 29, 2016) - As customer engagement and contact center consulting experts, one of Eventus Solutions Group's areas of focus has been Shared Services initiatives. A new generation of cloud-based contact center technologies such as customer relationship management (CRM) and enterprise communications are creating renewed interest in Shared Services based on these technology platforms. In the past year, Eventus has worked with multiple Fortune 500 class organizations on global shared service deployments of cloud-based CRM platforms. Based on our experiences from these projects, we have written a new whitepaper describing five key considerations organizations should evaluate before deploying a cloud CRM-based shared service initiative. Click here to download a free copy of this new whitepaper, 'CRM Shared Services: Five Key Considerations'.
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One of the key decisions to be made when launching a CRM shared service is which deployment model to use.