SOURCE: Financial Vision, LLC

August 22, 2005 11:00 ET

fiVISION Unveils New Account Opening Solution

Digital Credit Union Gets Quick Results Using accountWORKS

INDIANAPOLIS, IN -- (MARKET WIRE) -- August 22, 2005 -- fiVISION has launched its latest enhancing technology designed to help financial institutions streamline the creation of new accounts. The accountWORKS application streamlines the process of adding and funding new accounts -- whether the application reaches the institution online, in the mail or in the branch!

While several organizations offer online account opening products today, the fiVISION accountWORKS solution is unique in its focus on making account opening consistent throughout the enterprise -- no matter how information is submitted. Additionally, accountWORKS has key integration points with the fiVISION CRM platform that offers even more opportunity to enhance the early relationship between the applicant and the organization.

The first accountWORKS user is $2.8 billion Digital Credit Union (DCU) of Marlboro, Massachusetts. DCU has used the product extensively in its account services and branch operations since December and extended the capability to online users in May of this year. Since rolling the solution out in these departments DCU has opened an average of 1,700 new memberships per month through the tools -- and is drawing over 350 new online memberships a month!

“The accountWORKS tools are fabulous for service enhancement,” says Craig Roy, VP of Support Services. “The ability to enter information from an application once -- and have the system pull credit, OFAC and fraud checks, decision the application automatically and create the new record on our host processor has cut our staff time in half. The ability for an online user to accomplish the same thing in a self-service environment is even better!”

Carol Raposa, VP of Branch Services, added, “These tools definitely help us be more responsive to new members, and the ability to manage the application process and ensure we make membership decisions consistently throughout the organization are added benefits. We plan to expand how we use fiVISION’s tools by automatically adding new members to cross-selling campaigns and communicating with new members via the fiVISION CRM solution.”

About DCU

DCU is a $2.8 billion credit union headquartered in Marlboro, Massachusetts. For more information visit www.dcu.org.

About fiVISION

fiVISION is an Indianapolis, Indiana based CUSO that delivers technology solutions designed to enable superb service and sales at financial institutions. For more information visit www.fivision.com.

Contact Information

  • News Media Contact:
    Mike Winter
    CEO
    Financial Vision, LLC
    ph. 317.612.3350 x301
    email. Email Contact