DRAPER, UT--(Marketwired - November 16, 2016) - Fluent Home is honored to be named a winner of the prestigious Best Customer Experience award at the 2016 inContact Mojo Awards. This award is presented in recognition of the unique use of systems and technologies by an organization to improve the customer experience.
The 2016 inContact Mojo Awards, recognizes companies who encompass an "above and beyond" commitment to providing superior contact center experiences to their customers. This year's panel of judges features a principal analyst from Ovum, a leading research and consulting firm known for its contact center industry leadership and expertise.
The "Best Customer Experience" award category is given to the contact center who exceeds performance objectives and has creatively tailored their customer experience initiatives to meet and prioritize specific customer needs first. This contact center provides strategic value to their organization by positively impacting its business through innovative use of technologies
What set Fluent apart to win this award was the creation of a simplified, holistic view of their customers by using API's to capture a call recording and attach it to the customer's account in their CRM system.
"We are honored and excited about this award," said Tyler Hartman, Director of Call Center Operations. "We have been working for months behind the scenes to make these integrations happen so that a customer can call in and receive a seamless and helpful experience every time."
The integrations and technology used to improve the Fluent customer experience are just beginning. Fluent continues to enhance and automate its processes in an effort to be the best customer service provider in the security alarm and smart home industry.
About Fluent Home
Fluent Home (https://www.fluenthome.com/) is a leading provider of smart home and security alarm products to homeowners and businesses across North America. From the Fluent smart home app, homeowners can control their thermostat, open doors, turn on lights, view live video feed, and much more. Every home secured by Fluent is monitored 24/7 by award-winning security monitoring services.
Fluent is committed to giving back and every year participates in a large, international charity projects. Fluent employees have traveled to locations such as; Africa, Peru, Philippines, Dominican Republic and most recently Vietnam to aid impoverished communities and families.
Fluent has been the recipient of several awards over the years including; 2 Bronze Awards from Best in Biz for social responsibility and customer service, the Inc. 5000 fastest growing companies, inContact Best Customer Service Award and the Forbes Top 100 Internet of Things list.