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Reportlinker.com

June 23, 2008 15:55 ET

Focus on the Online Banking in the Age of Web 2.0 (Strategic Focus)

LONDON, UNITED--(Marketwire - June 23, 2008) - Reportlinker.com announces that a new market research report related to the Online banking industry is available in its catalogue.

Online Banking in the Age of Web 2.0 (Strategic Focus)

http://www.reportlinker.com/p090436/Online-Banking-in-the-Age-of-Web-20-(Strategic-Focus).html

Introduction

This report will explore the impacts of the growth of online banking channels for vendors and end users.

Scope

Covers global trends in online banking and how Web 2.0 might be incorporated to banks' advantage NA

Highlights

Internet banking has evolved since the mid-90s rush to get online, moving from service to sales online has been a key goal for banks, and the emergence of Web 2.0 has been attracting attention in retail banking circles, making it an opportunie monent to asses how far internet banking has come and where it needs to go from here

Reasons to Purchase

Gives insight into current state of play in online banking and where banks are looking to take their offerings in the era of Web 2.0 NA.

Overview 1

Catalyst 1

Summary 1

Key Messages 2

Online banking has grown up and become part of the retail banking channel mix 2

Generations X and Y enter the market as internet-savvy consumers 2

Banks need to maximize the revenue generation potential of their online channel 2

Not all banks' internet services are the same 3

Integration with sales and marketing faces the challenge of back-end silos 3

Web 2.0 brings both promises and challenges 3

The technology vendor landscape presents a lot of variety 4

Table of Contents 5

Table of figures 6

Market Opportunity 7

Online banking has grown up and become part of the retail banking channel mix 7

Mature banking markets: online is a supplementary channel, not a replacement 7

Immature markets: opportunities in internet, but also mobile banking 8

Generations X and Y enter the market as internet-savvy consumers 8

Banks need to maximize the revenue generation potential of their online channel 10

The promise of multi-channel selling 10

Banks need to keep innovating 12

Internet Banking Evolution 13

From proprietary dial-up to browser-based online banking 13

Servicing and sales via the internet today 14

Internet banking transactions and services: not all banks are equal 14

Moving to sales via the internet 16

Usability and convenience remain a challenge 16

The brave new world of Web 2.0 17

Overview of Web 2.0 technologies 17

Banks are dipping their toes into the waters of Web 2.0 18

Forays into virtual worlds have so far borne little fruit 18

Mashups are an easier concept for banks 18

Impact on Banks: Making Online Offerings More Compelling 20

Integration with sales and marketing faces the challenge of back-end silos 20

A single customer view is required for retention and up-sell 21

Usability and convenience remain a challenge 21

Web 2.0 - threat and opportunity in equal measure 22

Security and brand impairment are the biggest risks arising from Web 2.0 22

A UK bank faces the wrath of socially networked students 23

Investors campaign against frozen ABCP market on Facebook 23

Web 2.0 has immediate potential for B2C communications 24

Web 2.0 can also empower internal communications 24

The future of Web 2.0 in banking 24

Competitive Landscape 25

Channel vendors 26

S1 Corp. 26

Chordiant Software 26

Portrait Software 27

Fiserv taps Portrait for CBS Aperio and buys CheckFree, gaining Corillian in the process 27

Fidelity creates TouchPoint 27

Eglue 27

Sybase Financial Fusion 28

Transaction acquiring platform vendors 28

ACI 28

Fidelity's eFunds 28

CR2 29

Core system vendors 29

Metavante 29

Misys 29

Temenos 30

TietoEnator 30

Financial Objects 30

SAP 30

i-flex, Infosys and FNS 31

Dedicated internet banking vendors 31

Intelligent Environments 31

Intuit's Digital Insight 31

Specialist vendors 32

Adobe 32

EdgeIPK 32

WorkLight 32

Go to Market 33

Offer single-view capabilities, whether or not the bank has undergone core renewal 33

Integration of data across product silos 34

Sell enhanced customer relationship, not Web 2.0 34

Stress the security of your technology 34

APPENDIX 35

Methodology 35

Further reading 35

Ask the analyst 35

Datamonitor consulting 35

Disclaimer 35

List of Figures

Figure 1: Broadband penetration in selected OECD countries 9

Figure 2: Banks' investment priorities show that no single channel is expected to dominate 11

Figure 3: Online banking timeline 14

Figure 4: Typical online banking service functions available to retail customers 15

Figure 5: Vendor landscape 25

To order this report:

Online Banking in the Age of Web 2.0 (Strategic Focus)

http://www.reportlinker.com/p090436/Online-Banking-in-the-Age-of-Web-20-(Strategic-Focus).html

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