SOURCE: StrongMail Systems

StrongMail Systems

September 24, 2009 08:00 ET

FootSmart to Drive $750K With StrongMail's Transactional Email Solution

Largest U.S. Retailer of Lower-Body Healthcare Products Integrates StrongMail With Coremetrics and Bazaarvoice to Deliver Highly Relevant Offers in Service-Based Messages

REDWOOD CITY, CA--(Marketwire - September 24, 2009) - StrongMail Systems, Inc., leading provider of commercial-grade solutions for marketing and transactional email, today announced that FootSmart, the largest U.S. direct retailer of comfort footwear and lower-body health products, expects to generate an additional $750,000 in revenue in 2009 by leveraging StrongMail to insert relevant cross and up-sell offers into its transactional emails.

An Internet Retailer Top 500 company and division of BenchMark Brands, Inc., FootSmart sells more than 3,000 comfort, health and pain-relieving products through its website and mail-order catalog. FootSmart has embraced email as an efficient and effective channel for promoting products and for serving more than three million customers with transactional, operational and other service-based messages.

"With the help of StrongMail's email technology, we project that FootSmart will generate an additional $750,000 this year from our transactional email program by delivering relevant cross and up-sell messages in our operational email," said Shera Shrago, senior manager of interactive marketing at FootSmart.com.

FootSmart's previous platform for delivering transactional email offered limited integration capabilities, which affected its ability to increase the relevancy of its program. By migrating to StrongMail's on-premise solution, FootSmart now has a direct integration with its customer database, Coremetrics' web analytics and product recommendation solutions, as well as Bazaarvoice's ratings and reviews technology.

"When we switched to StrongMail and subsequently improved the relevancy of our cart abandonment program, we were able to increase the amount of revenue generated per each email from $1.95 to $4.00," stated Shrago.

In order to help its customers make informed purchase decisions, FootSmart relies on Bazaarvoice's technology to provide product reviews on its website. By using StrongMail in conjunction with Bazaarvoice, FootSmart is able to seamlessly use email to drive customers to post online reviews at a pre-determined time after the purchase.

"Using StrongMail to automatically trigger an email after a purchase is the primary driver of reviews on our site," said Shrago. "By using Bazaarvoice and StrongMail together, we have seen a significant improvement in engagement."

FootSmart is also increasing the relevancy of its transactional email by integrating StrongMail with Coremetrics Intelligent Offer, enabling it to dynamically serve up personalized product recommendations and offers in FootSmart's order and shipment confirmation emails based on past purchases as well as other demographic and behavioral data.

"Transactional email represents an incredible opportunity to connect with an already engaged user and drive added revenue, and FootSmart is an excellent example of the results that can be achieved," said Kara Trivunovic, senior director of strategic services for StrongMail Systems. "By streamlining the process of integrating relevant offers and information into service-based emails, StrongMail makes it easy for marketers to expand beyond promotional emails and tap this powerful revenue stream."

September 30 Companion Webinar

Hear firsthand how FootSmart is driving revenue with transactional email in an upcoming webinar on September 30 entitled, "The Power of Automating Email to Drive Revenue and Customer Engagement."

Free registration is available via the following link: http://www.strongmail.com/automatingemail

About FootSmart

FootSmart pioneered the category of lower body health. With more than 3 million customers, FootSmart has become the most trusted direct-to-consumer brand that focuses on lower body healthcare and comfort footwear. Founded in 1989, FootSmart is one of the top 100 business-to-consumer catalogs in America, and currently also ranks number 187 on The Internet Retailer top 500 list. A division of Benchmark Brands, Inc., FootSmart manufactures its own proprietary lower-body healthcare products, socks, hosiery and comfort shoes, as well as retailing select products that fit its goal of providing the highest quality healthcare products that promote wellness and comfort. For more information, visit www.footsmart.com.

About StrongMail Systems, Inc.

StrongMail's marketing and transactional email solutions enable businesses to deliver more relevant, timely and cost-effective messages. StrongMail gives email marketers the control and support they need to improve campaign performance, boost deliverability and lower costs, while also providing IT with superior deliverability and reliability. Combining an easy-to-use email marketing application, high-performance delivery system, and a wide range of deliverability, strategic and supporting services, StrongMail makes it possible for companies with all levels of resources and expertise to take advantage of its proven solutions. Headquartered in Redwood City, CA, StrongMail's clients include global leaders across virtually every industry. To learn more about StrongMail, please visit www.strongmail.com or follow us online at www.twitter.com/StrongMail or www.facebook.com/StrongMail.