MONTRÉAL, QUÉBEC--(Marketwired - Dec. 12, 2013) - Videotron is proud to be rated the best telecommunications retailer in Québec for the third time, according to a Léger Marketing survey published in Le Journal de Montréal. The recognition reflects Videotron's commitment to providing its customers with the best possible experience at all points of sale by offering peerless customer service, the support of dedicated employees and high-quality products and services, all under one roof. For example, in November, Videotron announced the creation of its Pro team of customer experience reps, who offer consumers customized individual information sessions.
The employees at Videotron's 155 points of sale (kiosks, stores and counters in Superclub locations) who strive daily to exceed customer expectations are key to the unique Videotron shopping experience.
"It is a source of great pride to see our efforts recognized by the public," said Jean Novak, Senior Vice President, Sales Network. "We have always been guided by our desire to push back the limits of customer experience and this honour shows that the hard work of our skilled employees is yielding results. Our close relationship with consumers, which dates back nearly 50 years, drives us to excel and to earn their trust again every day. Our representatives have a palpable commitment to giving the best of themselves and we are grateful to them."
Videotron (www.videotron.com), a wholly owned subsidiary of Quebecor Media Inc., is an integrated communications company engaged in cable television, interactive multimedia development, and Internet access, cable telephone and mobile telephone services. Videotron is a leader in new technologies with its illico interactive television service and its broadband network, which supports high-speed cable Internet access, analog and digital cable television, and other services. As of September 30, 2013, Videotron was serving 1,830,400 cable television customers, including 1,517,600 subscribers Digital TV. Videotron is also the Québec leader in high-speed Internet access, with 1,408,200 subscribers to its cable service as of September 30, 2013. As of the same date, Videotron had 478,000 subscriber connections to its mobile telephone service and was providing cable telephone service to 1,281,200 Québec households and organizations. For the eighth consecutive year, Videotron was ranked as Québec's most respected telecommunications company by Les Affaires magazine, based on a Léger Marketing survey.
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