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Former Wachovia Head of eCommerce Joins eGain Board of Advisors
Sridhar Chityala, Former EVP and Chief eCommerce Officer at Wachovia, Becomes Member of eGain Board of Advisors
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - August 25, 2009) - eGain Communications Corporation, (OTCBB : EGAN ) the leading provider of multichannel customer service and knowledge
management software, on-site and ondemand, announced today that Sridhar
Chityala has joined the company's Board of Advisors.
Before joining the board, Sridhar was EVP and Chief eCommerce Officer at
Wachovia, where he was responsible for customer experience integration,
online brand articulation, and online and mobile customer experience
strategies. Sridhar was EVP at Chase Financial Services prior to that. At
Chase, he was responsible for the eCommerce, online marketing, payments,
and ebusiness initiatives of the consumer and middle market segments. A
financial services industry veteran, he has also served as Chief Operating
Officer and Vice Chairman of the Financial Industry Foundation/Lafferty
Councils, and held positions at National Australia Bank Group, Teknekron
Software Systems, Logica, and State Bank of Victoria.
"Sridhar Chityala brings with him deep industry knowledge of the financial
services sector," said Ashu Roy, Chairman and CEO of eGain. "His insights
and guidance will help us build on our success in this sector."
"Ashu and his team have done an amazing job in making eGain a leading
vendor in the multichannel customer service and knowledge management
space," said Sridhar Chityala. "Customer experience continues to emerge as
a critical business differentiator in the financial services sector. I look
forward to helping eGain take advantage of this opportunity."
Sridhar is also a co-founder of the Global Payments Council, and is
currently a board member of various payment bodies and associations. A
recognized industry expert on retail distribution, payments and eCommerce,
he holds a Graduate Management Qualification from the Australian Graduate
School of Management at the University of New South Wales, Sydney. He has
also completed the Advanced Management Program at the Stanford Graduate
School of Business.
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer
interaction hubs (CIHs). Based on the Power of One™, the concept of one
unified platform for multichannel customer interaction and knowledge
management, eGain solutions improve customer experience, optimize service
processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit www.eGain.com
or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at
http://twitter.com/egain (@eGain) or Facebook at
http://facebook.com/egain.