SOURCE: Enghouse Interactive

Enghouse Interactive

November 17, 2016 08:45 ET

Forrester Research and Enghouse Interactive to Host Webinar: "Moving the Customer Service Dial in Your Contact Center, One Tool at a Time"

Attendees receive the guidance to assess the latest contact center innovations and their impact on customer service

PHOENIX, AZ--(Marketwired - Nov 17, 2016) -  Enghouse Interactive today announced a webinar with Forrester Research, "Moving the Customer Service Dial in Your Contact Center, One Tool at Time," scheduled for December 8, 2016 at 2:00 PM ET.

Art Schoeller, VP and principal analyst of application development and delivery for Forrester Research, will provide attendees with the guidance to assess the latest innovations in contact center technology, and map capabilities to customer service needs.

This webinar will cover:

  • Serving consumers in an increasingly omni-channel world
  • Connecting digital transformation to the contact center
  • Mapping the maturity and viability of customer service technology choices
  • Navigating the turbulent waters of customer interaction analytics

Register today for the guidance to assess the latest innovations in contact center technology.

WHAT: "Moving the Customer Service Dial in Your Contact Center, One Tool at a Time"

WHEN: Thursday, December 8, 2016 11:00 am PST/2:00 pm EST

WHO: Art Schoeller, VP, Principal Analyst of Application Development and Delivery, Forrester Research 

Register here to for firsthand insight from Forrester Research on connecting digital transformation to the contact center their impact on customer experience.

About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company's international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.

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