SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

January 24, 2011 09:30 ET

Fortune 500 Insurance Company Selects Cicero XM™ Software Solutions

Major Provider of Insurance Products and Services to Deploy a Cicero Smart Desktop

CARY, NC--(Marketwire - January 24, 2011) -  Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that a Fortune 500 Provider of insurance products and services has signed a new product and services agreement to use Cicero's XM software solutions to provide an integrated desktop solution for its customer service operations. Using existing applications, the new solution will automate processes, provide user guidance, and display composite views of information to improve user productivity and the customer experience.

Cicero XM is a Customer Experience Management (CEM) solution for contact centers and the enterprise. Cicero XM simplifies workflow, automates tasks, and automatically shares data between any applications from back office to desktop servicing solutions. Cicero XM is a truly non-invasive solution. It does not require taking away or hiding users' access to existing applications but rather simplifies, extends, and automates processes using those applications while allowing new applications to be simply and rapidly integrated. In addition, Cicero XM features tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar. The result is a highly efficient, Smart Desktop that not only improves business user productivity but can also be quickly and easily changed to address ongoing business challenges.

"Reducing the level of effort an employee has to exert when helping a customer find the right solution or solve a problem, delivers significant ROI," said Mike Garner, Chief Customer Officer at Cicero. "Cicero XM allows companies to quickly optimize desktops by integrating existing applications, automating processes and providing dynamic, context-driven guidance. We are pleased that another Fortune 500 company has selected Cicero to enable their innovative revenue growth and customer experience initiatives."

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092