February 07, 2012 12:26 ET

Franchise Research Institute Names CMIT Solutions One of 25 Top Franchises

Confidential Franchisee Interviews Yield Top Ratings in Support, Communication, Training

AUSTIN, TX--(Marketwire - Feb 7, 2012) - For the fourth year in a row, the Franchise Research Institute has named CMIT Solutions, a rapidly growing IT support franchise, one of the top 25 franchise systems in the United States.

CMIT Solutions is a national franchise system with over 130 locations that provide cloud and managed IT support for a wide range of small and medium-sized businesses. The Franchise Research Institute ranks franchise systems based on confidential survey results from local owners and publishes its prestigious Top 25 World Class Franchise list annually.

"We are proud to have been named to this prestigious list for the fourth consecutive year. This recognition reflects the powerful franchisor-franchisee relationship we have nurtured over the years. To be the only technology franchise on the Top 25 list is a testament to our efforts of continuous improvement," said CMIT Solutions President and CEO Jeff Connally.

The institute gauges the quality of the franchise relationship -- the most important factor in a franchise system's success, according to the institute -- by contacting all franchise owners in a system, asking them to complete an online questionnaire and ensuring their confidentiality to guarantee candor in the responses.

CMIT Solutions scored 80 percent or higher on 14 of 17 questions, and 90 percent or higher on five questions -- extraordinarily high numbers.

"Some of these results were just off the charts," said FRI founder and CEO Jeff Johnson. "When we get 75 to 80 percent positive responses, we consider that a sign that a company is doing really well with its owners. When you start getting into the 80-percent range, or in CMIT's case the 90-percent range, that's when you show an exceptional level of success."

About CMIT Solutions
Founded in 1996 and based in Austin, Texas, CMIT Solutions is a leading national provider of information technology professional services and products to small businesses. CMIT has 130 local offices that develop and maintain personal, trust-based relationships with clients by offering a wide variety of managed services and IT solutions developed specifically for small businesses. For more information, visit or

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