October 18, 2010 11:00 ET

Fred Loya Insurance Company Selects Solution

EL PASO, TX--(Marketwire - October 18, 2010) -  Fred Loya Insurance Company, Inc. has announced it will utilize throughout its complete DRP Network. delivers simple, automatic and informative status update messages to body shop customers throughout the repair process and beyond.

"We are excited about implementing," says Alfonso Loya, Material Damage Manager at Fred Loya Insurance Company.

"Entering this relationship will standardize the communication process between DRP facilities and policy holders. Our goal is to deliver a clear and consistent message throughout the claims process. Claimants will also experience the same communication enhancements as the policy holders," added Loya.

"Customers want attention, without interruption," explains David Caulfield, President of "Our service communicates with repair customers consistently throughout their repair experience. Many customers prefer to keep the nuts and bolts details of their service to professionals. messages are designed to keep body shop customers informed with positive, uplifting messages. With a simple glance at an email or text message, repair customers know you are thinking about them and keeping them in the loop," Caulfield added.

"Through extensive research, design and testing, we have succeeded in developing a web-based product that keeps repair customers informed of repair status by automatically sending text messages to either a mobile phone, email address or both," explained Curt Nixon, Vice President at " provides the vital non-traditional updates that customers want and need to see." This unique feature has proven to significantly enhance communication between shop personnel and their customers, resulting in higher CSI scores. Body shops benefit from improved customer satisfaction, reduced administration costs, and increased sales as a result of the system's unrivaled communication and marketing capabilities.

About ( is a leading communication and information technology provider to insurers, collision repair facilities, and auto-service related operations throughout North America. has developed a totally unique approach to product development and deployment strategies in an effort to ensure the greatest possible value for its customers. has created leading-edge products that simply outperform the competition at every level.

About Fred Loya Insurance Company
Fred Loya Insurance started as a single-office insurance agency in El Paso, Texas, back in 1974 and is now licensed as an auto insurance carrier in seven states and writes more than $400 million in premiums. The company employs more than 2,600 people, including over 450 claims personnel.

Contact Information

    Curtis Nixon
    Email Contact