SOURCE: Zolved.com

February 27, 2007 12:00 ET

Free Remote Control Helps Friends Help Friends Easily Solve PC Technical Problems -- From Miles Away!

Zolved.com Offers a Unique, New Service to Make Technology, Friends and Families More Compatible

SANTA CLARA, CA -- (MARKET WIRE) -- February 27, 2007 -- When it comes to solving a technical problem with one of the many digital devices that can devil our lives, the first person we turn to is often a friend or family member who is our favorite geek. But what if your personal geek isn't nearby or can't easily solve your problem via the telephone? Now there's a better way for both parties. Zolved.com™ announced today the availability of its new, free Remote Control service for consumers to help resolve friends' PC problems from anywhere in the world.

Zolved.com puts the power of remote control technology into the hands of consumers for the first time, which previously was only available to professional customer service representatives and technical wizards. And Zolved Remote Control is so easy to use that you don't need any special training -- nor do you risk changing firewall settings. Anyone can do it in less than 60 seconds with just a few, quick steps:

1.   Download the Zolved Remote Control application from Zolved.com
2.   Share the system-generated secret pin with your friend
3.   Press the button "My Friend is Ready to Connect"
4.   Now, you're ready to have a problem remotely dianosed and solved
Zolved Remote Control allows any 2 PCs using the Microsoft Windows™ operating system to securely connect from anywhere on the planet. Zolved.com has servers strategically located around the globe to ensure that the user's experience is smooth, whether they are connecting from Paris, France or Paris, Texas. In addition to being able to resolve technical problems, users can also use remote desktop sharing to exchange files, collaborate on projects, or deliver training.

An early user of Zolved Remote Control enthusiastically described his experience with the solution by writing, "It's awesome technology. I love this idea. It used to be very difficult for me before to explain (how to solve a technical problem) to my parents, it was not only made easy but also saved heaps of my time and phone bill. Thanks dude!!!!"

Remote control is the newest self-help solution from Zolved.com, which continues to innovate in helping consumers dramatically expand their circle of skilled friends and expert technical resources in four major ways to solve their problems via the Web -- and avoid picking up the phone. Best of all, each path to an answer is free:

--  Community-Based Assistance
    Zolved.com harnesses the knowledge of thousands of consumers who have
    successfully solved technical problems and directs proven solutions from
    the knowing to those consumers who need to know. The power of many
    individuals is put in service to the needs of one, along with targeted
    content obtained through vertical searching of industry manufacturers and
    experts. Zolved.com technical experts then filter the content. The result
    is the best match between a problem and speedy solution.
    
--  Expert "Gurus"
    If community-based assistance can't resolve an issue, Zolved.com visitors
    can receive an answer by stating their problem and receiving an answer from
    Zolved.com's extended team of worldwide technical experts, or "gurus," both
    within the company and the community at large. Answers can be immediately
    available and, if not, a guru will often research the problem and respond
    with an answer once found.
    
--  Local Technical Resources
    Zolved.com recognizes that not every problem can be solved remotely online.
    For those problems, it provides an extensive list of more than 17,000 local
    technical resources across the United States that a consumer can easily
    find, including map access, and contact directly for assistance.
    
--  Personal Remote Control
    Tired of driving to your parent's home to solve their latest PC problem?
    Zolved Remote Control lets you fix the problem from your own home. You can
    take control of your parents' computer and take care of the issue without
    taking your car out of the garage.
    
"Zolved.com is committed to helping consumers get the most from the digital technology they depend upon through innovative online solutions and intelligent content," said Ratan Tipirneni, Founder and CEO of Zolved.com. "Our new Zolved Remote Control solution is the latest example of that philosophy. Consumers now have free and easy access to more power and control for resolving PC problems unlike ever before -- and even from thousands of miles away."

About Zolved.com

Zolved.com harnesses the power of the Internet to uniquely help consumers in solving technical problems for a wide range of digital devices in new and imaginative ways. Using a combination of powerful search technologies, technical talent, community generated content, expert gurus and easy access to local technical resources, Zolved.com aims to quickly match the best answer to an individual's worst technical problem. Zolved.com gives consumers both control and choice to keep their personal technology up and running. And, best of all, it's free.

For more information visit www.zolved.com

Microsoft Windows is a trademark of Microsoft, Inc. Zolved.com is a trademark of IPTouch. All other marks contained in this release may or may not be registered trademarks of their respective owners.

Contact Information

  • Zolved.com Contact:
    Ted Murguia
    4677 Old Ironsides Drive #370
    Santa Clara, CA 95054
    650 283 5630

    Media Contact:
    Bruce Mowery
    . . . ellipsis . . .
    Email Contact
    650 322 2047