October 05, 2015 09:00 ET

French Lick Resort Partners With Infor to Streamline Revenue Management Processes

Infor EzRMS Uses Latest Hospitality Technology to Elevate Business Operations Across Properties

NEW YORK, NY--(Marketwired - October 05, 2015) - Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced that French Lick Resort, a resort destination in French Lick, Ind., has selected Infor EzRMS to help optimize revenue throughout the organization. French Lick Resort consists of two hotels -- French Lick Springs Hotel which is listed on the National Register of Historic Places, and West Baden Springs Hotel which consistently makes Condé Nast Traveler's "Best Places to Stay in the World" and has been ranked the No. 1 Hotel in Indiana by US News & World Report in 2013 and 2014. Infor EzRMS will help teams at French Lick Resort be able to provide better guest service through more detailed demand forecasting information.

Infor EzRMS is a fully automated, cloud-based revenue management solution that continues to evolve using the latest data sources and business forecasting and optimization technologies. The application allows hotels and resorts to replace numerous time-consuming manual forecasting processes with one integrated system that still recognizes the demand nuances of individual properties, room categories, and ancillary revenue centers such as golf, spa, food & beverage, and casino. While not only freeing up more of a revenue manager's time for strategic analysis, Infor EzRMS also increases strategic decision making by showing projected outcomes and provides the flexibility for organizations to make changes quickly.

"In order to provide our guests with a great experience, while still maximizing profit for our owners, we need to make sure our operation remains closely aligned with the demands of fluctuating business levels. By having instant access to the latest rolling forecast, we're able to make more informed business decisions for the entire enterprise," said Angie Carraro, Director of Yield, French Lick Resort. "Infor EzRMS will analyze all of our revenue areas, allowing us to maximize occupancy and profits, to better evaluate the impact of group reservations, and to better react and identify market influencers."

French Lick Resort has been a longstanding Infor partner and has been using Infor Infinium FMS, a financial management software, for eight years. By adding Infor EzRMS to their current solution, French Lick Resort will be able to take advantage of core modules like database loading and consolidation, demand modeling, demand forecasting, optimization, controls and recommendations.

"For almost any line of business, it's quite simple: profit optimization is the organization's top priority. But it's not so simple for the hospitality industry, who are typically running multiple lines of business at each property, including restaurants and other entertainment venues, that all must be considered when optimizing revenues and expenses," said Stewart Applbaum, senior vice president and general manager, Infor. "Infor EzRMS helps our customers make business decisions with confidence, reduce expenditures, boost efficiency, and increase overall revenues."

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About French Lick Resort

French Lick Resort is a $500 million historic restoration and casino development project that includes West Baden Springs Hotel, French Lick Springs Hotel and the French Lick Casino. This premier resort and casino destination in southern Indiana features 686 guest rooms and suites; a 51,000-square-foot, single-level casino; 45 holes of golf, including the fully restored 1917-designed Donald Ross Course at French Lick and the 18-hole Pete Dye Course at French Lick; two full-service spas with a combined 36 treatment rooms totaling 42,000 square feet; meeting and event space totaling 163,000 square feet and an array of dining and entertainment options. To learn more about French Lick Resort or to make reservations, please visit

About Infor

Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Infor software helps eliminate the need for costly customization through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, focused on delivering a user experience that is fun and engaging. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit

Infor customers include:

  • 18 of the top 20 aerospace companies
  • 10 of the top 10 high tech companies
  • 10 of the top 10 pharmaceutical companies
  • 21 of the 25 largest U.S. healthcare delivery networks
  • 18 of the 20 largest U.S. cities
  • 20 of the top 20 automotive suppliers
  • 17 of the top 20 industrial distributors
  • 15 of the top 20 global retailers
  • 4 of the top 5 brewers
  • 21 of the top 30 global banks
  • 6 of the 10 largest global hotel brands
  • 6 of the top 10 global luxury brands

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