SOURCE: Expert Insiders, LLC

saas billing - friendly billing

January 26, 2010 08:36 ET

FriendlyBilling Names Unfriendly Billing Award Winners

Online Businesses With Worst Billing Practices Take Lowest Honors

RALEIGH, NC--(Marketwire - January 26, 2010) - FriendlyBilling, an online billing trust seal, today announced the "Unfriendly Billing Award" winners. The dishonor goes to SaaS and subscription-based businesses which force members to struggle when they wish to cancel.

Software as a service and other subscription-based business are typically very outspoken with their free trials. While the "try before you buy" model is very appealing, many of these same companies abuse consumer trust with their difficult and inefficient cancellation procedures. Joining is often accomplished with a few clicks. Cancellation, on the other hand, can be a series of emails and phone calls of increasing frustration.

In an effort to abolish these practices, FriendlyBilling, a division of Expert Insiders, LLC, is announcing the 2010 Unfriendly Billing Award winners. These online subscription billing businesses abound in negative customer sentiment regarding their billing and cancellation practices.

Twitter searches provided all the background research necessary. Outspoken signs of cancellation frustration were simple to find. A few companies, however, stood out from the pack with the number and intensity of the complaints.

"Consumers are righteously outraged when canceling is 10 times more difficult than joining," said Chris Crompton of "Companies such as the Unfriendly Billing award recipients need to take this dishonor as a wake up call to reform their billing practices."

Visit to discover the winners.

Today's cloud-based infrastructure has led more companies into the software as a service arena. While this model provides tremendous benefits, consumers are still apprehensive to give a company permission to keep billing them indefinitely. Even when the billing process is clearly spelled out, consumer anxiety must still be overcome.

About FriendlyBilling

FriendlyBilling, a division of Expert Insiders, LLC, certifies online merchants to ensure they are reliable and trustworthy in their billing and cancellation practices. Certified online subscription-based businesses display the FriendlyBilling Verified seal to reduce buyer anxiety during the sign up process. The FriendlyBilling Verified program will launch publicly in March 2010.

Contact Information

  • Media Contact:
    Chris Crompton
    Email Contact