SOURCE: Frost & Sullivan

February 07, 2012 10:25 ET

Frost & Sullivan Acclaims NETZSCH's Customer-Centric Business Goals That Resulted in Innovative Products and Solutions

End Users Across Various Verticals Appreciate the Technological Excellence and Flexibility of NETZSCH's Pump Solutions

MOUNTAIN VIEW, CA--(Marketwire - Feb 7, 2012) - Based on its recent analysis of the rotary positive displacement (PD) pump market, Frost & Sullivan recognizes NETZSCH with the 2011 Global Frost & Sullivan Award for Customer Value Enhancement. Befitting its status as a market leader, NETZSCH stands out for its customer focus and dedication to innovation. The company's novel products based on customer needs, increased performance and lower life-cycle cost through lower energy costs.

"NETZSCH differentiates itself from its competition by not only delivering innovative solutions for the water and wastewater segment, but also by identifying process challenges in nearly all industries and addressing them through tailored solutions," said Frost & Sullivan Senior Research Analyst Anand Gnanamoorthy.

It is the company's strategy to focus on especially demanding applications where their long-standing expertise in PD pumps benefit to their customers by offering innovative new products which target niche problems. Several examples are multiphase pumps for heavy oil transference, the B.Max pump for optimal blending before products enter the digester in the Biogas industry, pump systems specific to the fishmeal industry, and the company's recent development of pumping solutions for the mining industry.

One of the many prominent innovations from the company's product line is the M.Champ® series, which provides compact construction with robust performance in fluid handling. Its benefits include low pulsation, ability to handle fluids of varying viscosity without any changes in flow rate, and longer life.

Another exceptional product is the iFD-Stator®, which provides higher efficiency, longer stator life, and improved fluid handling. A pump with an iFD-Stator® delivers the same amount of flow as other brands of pumps, but uses up to 25 percent less energy. Moreover, this stator is designed with reusable components eliminating the problematic disposal of compound material to provide environmental protection which is supported by the German Environmental Foundation.

Apart from providing world-class products, NETZSCH also offers various consulting and custom-engineering solutions. The breadth of its solution portfolio and expertise accrued over 60 years enables NETZSCH to effectively support end users, contractors and engineering offices, who all acknowledge the company's ability to provide a total solution along with full service contracts.

In the PD pumps market, distributors account for 80 percent of total sales with direct sales comprising the remaining 20 percent. Consequently, most PD pump manufacturers lose the opportunity to interact with end users to better understand their unique process requirements. NETZSCH is an exception in the PD pump landscape, as it prefers direct sales where it is practical but also partners with factory-trained distributors.

"During the recent economic recession, many PD pump manufacturers downsized their sales force; NETZSCH, on the other hand, increased its sales force and R&D spending," said Gnanamoorthy. "This enabled the company to improve its presence and deliver more competence to customers across the world."

Moreover, due to its presence in emerging markets, NETZSCH was able to weather the recession more effectively than competitors that primarily focus on developed markets.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for customers with a focus on improving the return on investment. This award recognizes the company's focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan best practices awards recognize companies in a variety of regional and global markets for demonstration of outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.


NETZSCH Pumps & Systems is one of the three business units within the German NETZSCH Group, an internationally operating, family-owned company, engaging in the manufacture of machinery and instrumentation with worldwide production, sales and service branches. Over 2500 employees at 130 NETZSCH-owned sales and production sites in 23 countries plus more than 200 distributors across the world guarantee that expert service is never far from the customer.

Netzsch is the only provider of positive displacement pumps who offers the full range of pump types from progressing cavity pumps, rotary lobe pumps, twin screw pumps, dosing systems, macerators and other equipment as well as specialized skids and systems for more information please visit

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