SOURCE: Frost & Sullivan

Frost & Sullivan

December 01, 2011 08:25 ET

Frost & Sullivan Accolade Highlights Ansell's Unswerving Customer Focus

Best-in-Class Products and Services Aimed at Enhancing Customer Value Underpin Ansell's Leadership of Russian Protective Gloves Market

LONDON--(Marketwire - Dec 1, 2011) - Based on its recent analysis of the protective gloves market, Frost & Sullivan recognises Ansell with the 2011 Russia Frost & Sullivan Award for Customer Value Enhancement.

"Ansell has distinguished itself by offering best-in-class products and services coupled with high-value, end-user educational programmes," notes Frost & Sullivan Research Analyst Marta Dawidziuk. "The company has demonstrated excellence in implementing strategies that proactively create value for its customers, while enhancing customer return on investment."

Ansell offers a comprehensive range of superior quality products ranging from thermal and mechanical protection to chemical and special protection. A commitment to innovation has resulted in the company continuously expanding its product portfolio with new generation gloves like the HyFlex and AlphaTec gloves. Many of Ansell's gloves, such as Monkey Winter Grip or Hycron, not only comply with the highest quality standards but are also best sellers for personal protective equipment (PPE) distribution companies.

"Ansell's dynamic and long-term relationships with its customers and end-users support it in continuously developing and offering products of very high quality and durability," elaborates Dawidziuk. "The market needs a player as committed as Ansell to supply such diverse, innovative and high-quality products that will drive the entire personal protective equipment sector forward."

Ansell continuously educates its clients about the importance of using hand protection products through training courses and seminars. At the same time, it also keeps clients abreast of changing labour regulations and work safety norms in Russia.

"The company is playing a critical role in the collective effort to boost awareness about the importance of PPE and, specifically, protective gloves," adds Dawidziuk. "In doing so, Ansell also assists its clients in optimising their product selection from its diverse and wide-ranging portfolio."

Ansell is in the vanguard in terms of its constant monitoring of customer feedback on its services and products and in terms of leveraging this information to improve the safety and performance of its products.

"As a result of this customer-centric approach, Ansell maintains a very high level of customer satisfaction and offers value-added products," concludes Dawidziuk. "The company aims to deliver the best quality products and solutions to every end-user, contributing thereby to the reduction of the high injury rates prevalent in manufacturing industries across Russia."

The Frost & Sullivan Award for Customer Value Enhancement is presented to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Ansell

Ansell is a world leader in providing superior health and safety protection solutions that enhance human well being. With operations in North America, Latin America, EMEA and Asia, Ansell employs more than 10,000 people worldwide and holds leading positions in the natural latex and synthetic polymer glove and condom markets. Ansell operates in four main business segments: Medical Solutions, Industrial Solutions, New Verticals and Sexual Wellness. Information on Ansell and its products can be found at http://www.ansell.eu

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

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