SOURCE: Cicero Inc.

Cicero Inc.

February 19, 2014 09:30 ET

Frost & Sullivan Recognizes Cicero With CIO Impact Best-in-Class Technology Partner Award

Cicero Honored for Driving Innovation and Industry Transformation Through Information Technology

CARY, NC--(Marketwired - Feb 19, 2014) - Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience.

Cicero partners with companies to enable them to gather desktop activity intelligence across applications in an effort to measure and manage how people, processes, and technology work together. This allows them to focus on areas for improvement in business processes, compliance, training, and application usage and then implement changes such as automating manual processes, implementing Single Sign On, and providing employee guidance to complete tasks.

Cicero partners and customers are using Cicero products to:

  • Identify process bottlenecks and target areas for automation
  • Measure idle time, time spent on certain processes, and repetitive and manual tasks
  • Monitor and control for compliance issues such as PCI, HIPAA and other business rules
  • Identify data entry issues and training deficiencies
  • Identify and achieve maximum potential for business processes
  • Measure application and network performance to identify areas of improvement

These same partners and customers are realizing immediate results and returns on investment including:

  • Increasing Productivity 30%
  • Shortening training time 20% for new hires
  • Increasing employee retention by 30%
  • Increasing quality assurance scores 20%
  • Enforcing compliance by masking data
  • Reducing the effort, time and cost of change control by up to 90%
  • Providing a 360-degree view of the customer on one screen

"We are pleased that Cicero technology continues to be recognized as a leader in delivering solutions that increase employee productivity and positively shape the customer experience," stated John Broderick, Chief Executive Officer at Cicero. "It is a special honor to receive this Frost & Sullivan CIO Impact Best-in-Class Technology Partner Award, which showcases our technology and our employees drive to serve our partners and customers each and every day."

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure. The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation. The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

About Cicero Inc.
Cicero® provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery™ is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XM® improves contact center and back office performance by integrating, automating, and presenting information. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at www.ciceroinc.com.

©2014 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero EDGE™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

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