SOURCE: generationE Technologies

generationE Technologies

November 16, 2010 10:00 ET

Frost & Sullivan Recognizes generationE Technologies With 2010 North American IT Service and Solution Management Award

Research Firm Credits generationE With Creating Value and Achieving Rapid Return on Investment in Providing IT Service and Solution Management Tools to Communication Service Providers

SAN CLEMENTE, CA--(Marketwire - November 16, 2010) - generationE Technologies, a global IT solution provider of IT services for end-to-end infrastructure management, today announced that it has been selected to receive Frost & Sullivan's 2010 Customer Value Enhancement Award for the North American IT Service and Solution Management market.

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in proactively creating value and return on investment for customers. Frost & Sullivan's research shows that generationE, along with its Resolve Systems subsidiary, offers best-in-class business service management to both enterprises and communication service providers (CSPs).

"generationE has earned this award in recognition of the recent launch of its Resolve Run Book Automation 3.0 platform, combined with its innovative approach to process automation. The Resolve platform gives generationE an important edge in the IT service and solutions management market," states Prathima Bommakanti, senior research analyst at Frost & Sullivan.

The Frost & Sullivan award underscores the success that generationE has achieved in its 10 years as a global IT solution provider and recognized expert in IT service and solution management. With its newly launched Resolve Run Book Automation (RBA) 3.0 platform, the company delivers the highest levels of automation and process efficiency to CSPs and other customers, with capabilities for automating up to 90 percent of IT/network operations center (NOC) tasks.

"It is a tremendous honor to receive this prestigious award from Frost & Sullivan," said Casey Kindiger, CEO, generationE Technologies. "As we continue to deploy our Resolve RBA platform across a wide range of CSP and NOC environments, it is very gratifying to gain credible, third-party recognition for our efforts, which focus on giving organizations new and innovative ways to streamline processes; automate tasks; and save valuable time, resources and operating costs."

The Resolve RBA platform works by allowing organizations to easily define a series of collaborative "run books," or procedures, for automating the most essential OSS-related operational tasks. It solves the problem of orchestrating and automating much of the manual activity that occurs between and across network and IT operations process domains, addressing the points of pain that organizations face in fault management, problem resolution, provisioning orchestration and revenue assurance.

Built from the ground up to provide broad-based, carrier-class scalability and a vendor-neutral approach to automation, Resolve RBA's capabilities span an organization's networks, servers, desktops and applications. The Resolve RBA platform integrates with industry-leading IBM Tivoli products as a foundation, yet also offers IT operations platform integration with BMC, HP, CA and EMC (Smarts) solutions.

Resolve RBA also makes use of Wikis to centralize operational knowledge for easy sharing across the enterprise, ensuring that valuable information is no longer limited to the minds of the most senior operations staff and subject matter experts.

To access the complete Frost & Sullivan award profile on generationE, visit:

For more information on Resolve RBA, contact generationE Technologies at or call (630) 242-5600.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join our Growth Partnership, please visit

About generationE Technologies

generationE Technologies is a global information technology (IT) solution provider dedicated to helping companies evolve and thrive through increased operational efficiency and improved customer retention. Recognized worldwide for its comprehensive platform-as-a-service (PaaS) offerings for operations support systems (OSS) and service management, and for expertise in IBM Tivoli integration, the company further drives enterprise innovation through its Web 2.0-based Resolve Run Book Automation software, which automates up to 90 percent of manual IT tasks. Over the last decade, generationE has developed deep expertise around all aspects of OSS in the CSP industry and holds the largest number of IBM Tivoli AAA accreditations worldwide. For more information please visit:

Contact Information

  • Media Contacts:
    Paula Johns
    For generationE Technologies
    (760) 487-1799
    Email Contact