SOURCE: Frost & Sullivan

Frost & Sullivan

November 08, 2011 01:40 ET

Frost & Sullivan to Host Customer Interaction Summit in Hong Kong

HONG KONG--(Marketwire - Nov 8, 2011) - Frost & Sullivan will be hosting the Customer Interaction Hong Kong Summit 2011 on 23rd November, 2011 at Sheraton Towers & Hotel, Hong Kong.

Mature markets such as Hong Kong, Australia and Singapore are investing in applications such as analytics and social media integration. Both green-field deployments of new high definition systems, as well as replacement deals in mature economies are expected to drive growth in the region. In this increasingly complex environment, improving the customer experience continues to be a top priority for Hong Kong businesses who want to drive revenue and profitability.

The summit will discuss how local enterprises need to be anticipating their customers' needs and proactively reaching out to their customers to optimize customer experience.

Speakers include:

  • Andrew Milroy, Vice President - ICT Research, Frost & Sullivan
  • Marc Halbfinger, Chief Executive Officer, PCCW Global
  • Dr Nicola J. Millard, Customer Experience Futurologist, BT
  • Eric Yee, Head of Enterprise Sales, Greater China, Google
  • Robert Lattuca, Vice President - Strategic Solutions Asia Pacific, Alcatel-Lucent Enterprise
  • Brett Waters, Vice President - Asia Pacific South, RightNow Technologies
  • Vijay Venugopalan, Head of CRM and UC Practice, Asia Pacific, BT Global Services
  • Josef Halbherr, RHI Regal Hotels International Group Director of Projects and General Manager Regal Riverside Hotel
  • Jennifer Cheng, Vice President, BeeCrazy
  • Douglas White, Founder/ CEO, PRDA

Frost & Sullivan will be sharing its Top 10 Global Mega Trends and Their Impact on Customer Engagement. The presentation will set the stage for visionary thinking by identifying the most important global mega trends, potential scenarios of specific trends in 2020, and the implications of these mega trends and their impact on customer engagement.

BT is the Platinum Sponsor while Alcatel Lucent and Polycom are the Gold Sponsors for the summit. Partner Sponsor is RightNow and supporting organizations include Asia Cloud Computing Association, Hong Kong Association for Customer Service Excellence and Hong Kong Association of Interactive Marketing. Media Partner for the summit is Media Outreach.

To register for the 2011 Frost & Sullivan Customer Interaction Summit, Hong Kong, email your request to For more information, please visit the website at

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